tl;dr: one email to the CEO got Verizon to waive my ETF and get me incredibly cheap internet!
I was in a predicament: I wanted to cancel my FIOS TV service but retain my internet service. I was told by two different CSRs that I'd have to pay a $120 ETF to remain a Verizon customer.
I thought this was ridiculous. When I asked the first CSR to connect me to a supervisor, I was told that a supervisor was "unavailable" and that I'd have to give them another number so that a supervisor could call back when their schedule became available. The other CSR promised to connect me to one, kept me on hold for 30 minutes, then disconnected me.
I was pissed, so I looked up Comcast's rates for my area and sent an email to Verizon's CEO, Lowell McAdam. His email address is .
I explained the situation. I told him I wanted to remain a Verizon customer, but Verizon was making that difficult. I explained Comcast was offering internet speeds of 105Mbit for only $55/mo, far less than I was paying Verizon, but on top of that, they were offering a $100 Visa for new customers. Between the cheaper rates and the $100, Comcast was literally willing to pay me to switch!
Less than 24 hours later I received a phone call from Verizon's Executive Customer Service. In one 5-minute phone call, the wonderfully polite woman I spoke with was able to alter my plan to the doesn't-exist-anymore-but-actually-still-exists "local channels only" package. This allows me to get rid of the $6/mo basic digital adapter I've been paying for but also allows me to keep the discount for "Double Play" subscribers. My bill is dropping to $60/mo.
If you've got a problem and regular customer service isn't helping, email the CEO.
Back to All Decision Makers One Verizon Way Basking Ridge, NJ 07920 USA
Email: h************@*******.com Main Telephone: (908) ***-****
Company
Verizon Wireless, Inc.
2021 Estimated Media Spend: $******
2019 Revenue: $131,868,000,000.00
Headquartered in Basking Ridge, NJ, Verizon Wireless is a mobile network operator. The company offers wireless voice, messaging & data products and services to customers throughout the U.S. Verizon Wireless is a joint venture between Verizon Communications and United Kingdom-based Vodafone. ** NOTE: As a privately held subsidiary of a publicly traded parent company, annual revenue and employee count are not readily available. Therefore, the revenue and employee figures presented below are those of the parent company. **
Primary Address
One Verizon Way
Basking Ridge, NJ 07920
USA
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Verizon
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Verizon is a leading telecommunications, Internet and television company in the United States. The company is well-known for cellular phone contracts, but in recent years the push for Internet and television has grown exponentially. Verizon claims to do business with clients in more than 100 countries. There is no dedicated corporate website, but corporate information can be found on the official Verizon website [+].
Verizon Headquarters Info
The Verizon Headquarters is located in New York City, but there are two addresses – neither of which is found on the Verizon website.
- Address: There are two addresses listed online for Verizon headquarters on their official website[+]. We have listed both addresses so you can send letters to both places in an effort to ensure your letter is received by the corporate office.
New York Corporate Headquarters
1095 Avenue of the Americas, New York, NY 10036, USA 212.395.1000
Or
Basking Ridge Operational Headquarters
One Verizon Way, Basking Ridge, New Jersey 07920, USA 908.559.2001
- Phone Number: Call 1-212-395-1000 or 1-908-559-2001 to reach someone at the corporate office and Verizon headquarters.
- Email: There is no official email address or contact form for Verizon headquarters, but we did find contacts for the investor relations team [+].
- Website: We found the official website for the Verizon business [+] and an investor side of the website [+]. The investor relations website does not tell everything about the corporation, but it does offer financial information and some contact information that could be helpful in reaching Verizon headquarters.
Verizon Headquarters Executive Team
Executive Leadership Team[+]
Hans Vestberg – Chairman and Chief Executive Officer Ronan Dunne – Executive Vice President and Group CEO—Verizon Consumer Matthew D. Ellis – Executive Vice President and Chief Financial Officer Tami Erwin – Executive Vice President and Group CEO—Verizon Business James J. Gerace – Chief Communications Officer Guru Gowrappan – Executive Vice President and Group CEO—Verizon Media Rose Stuckey Kirk – Senior Vice President and Chief Corporate Social Responsibility Officer Kyle Malady – Executive Vice President and Chief Technology Officer Christy Pambianchi – Executive Vice President and Chief Human Resources Officer Rima Qureshi – Executive Vice President and Chief Strategy Officer Diego Scotti – Executive Vice President and Chief Marketing Officer
Craig Silliman – Executive Vice President and Chief Administrative, Legal and Public Policy Officer
Board of Directors[+]
Hans Vestberg Clarence Otis, Jr. Shellye L. Archambeau Mark T. Bertolini Vittorio Colao Melanie L. Healey Daniel H. Schulman Rodney E. Slater Kathryn A. Tesija
Gregory G. Weaver
Verizon Headquarters Brands
Verizon is the brand behind the company. There are no individual brands to speak of currently exclusive to Verizon or manufactured and distributed by the company.
Verizon is one of the largest wireless providers in the country, so it makes sense that it would have a large customer service department to handle inquiries and complaints.
Have you been wondering how to get a hold of Verizon Executive Relations, and in what situations they would come in handy? Well, read on to learn what I’ve discovered!
What Is Verizon Executive Relations In 2022?
Verizon Executive Relations is responsible for dealing with customer complaints that have not been resolved through the appropriate lower channels of the customer service team. Furthermore, if you have an issue that the customer service representatives can’t help you with, this is when you’d want to reach out to the Verizon Executive Relations team in 2022.
Do you want to know additional details about Verizon Executive Relations, such as how to contact them? If so, keep reading to find out those answers and other important information!
Why Should I Contact Verizon Executive Relations?
Verizon Executive Relations is an important part of the Verizon team, as these representatives are there to try to solve problems and disputes that the regular customer service hasn’t handled.
Furthermore, the Executive Relations team has more power and problem-solving abilities, since they’re trained a lot better than the regular customer service team members.
What Are Some of the Top Customer Complaints About Verizon?
While Verizon may have millions of happy customers, it doesn’t come without some complaints from, and some issues that are more common than others include the following:
- Billing errors
- Misleading promotions or advertisements
- Problems with a Verizon service
- Problems with a Verizon product
Therefore, if you’re experiencing any of the above issues, and the regular customer service team hasn’t solved your problem, it’s worth contacting Verizon Executive Relations.
How Do I Contact Verizon Executive Relations?
If you need to escalate an issue with the Verizon Executive Relations team, then you can call
1-877-596-7577.
If you’re asked to enter a Case ID, you can input “0” to try to get a hold of them if you don’t already have one.
Additionally, Verizon lists the executive leadership on its website, and you can go down the list and contact the company by email if you want to try to get an issue resolved.
However, it’s never a good idea to contact the CEO first, so you should start with the lower executives, and then move up the chain if you don’t receive a response.
How Do I Contact the Verizon Upper Manager?
If you’d like to contact upper management at corporate and at Verizon headquarters, you can call either of the two following phone numbers:
- 1-212-395-1000
- 1-908-559-2001
Does Verizon Have a Complaint Department?
Verizon does have a complaint department, and you can reach them by contacting the regular Verizon Customer Service team at 1-800-922-0204.
Additionally, you can use the “Contact Us” section of the website to find the best option to contact Verizon based on your problems, such as whether it’s with Wireless or Fios.
You can also chat with Verizon through the website, or send an email if you’d like to send in a complaint. Overall, there are multiple ways you can potentially resolve your issues.
How Do I Contact the CEO of Verizon?
You can contact the CEO of Verizon, Hans Vestberg, by going to his biography page on the Verizon website, or you can call the corporate office number at 212-395-1000.
However, you’re not going to get to talk to Vestberg by calling corporate, but you may be able to talk to an assistant or someone else who can pass along your message.
The assistant may also choose to transfer your call to someone within the Executive Relations team, or someone else that’s better trained to deal with and solve complaints.
To know more, you can also read our posts on Verizon dress code, Verizon complaints, and Verizon employee discount.
Conclusion
The Verizon Executive Relations team is better equipped to deal with customer problems and issues, and they should be who you reach out to if you want to escalate your complaint.
Furthermore, the Executive Relations team is more likely to help you, since they have more power than a regular representative, and they can be reached by phone for most matters.