Can you use Feliway with any diffuser?

FELIWAY Diffuser comforts cats at home and reduces signs of stress such as urine spraying, scratching or hiding

1. Nurtures your relationship with your cat, by creating a loving environment at home. It works continuously, providing constant comfort for your cat
2. Clinically proven, veterinary used and recommended

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See how to use

Easy to use

• Just plug and play: screw the vial into the electric Diffuser unit, plug it into an electric socket and switch it on
• Leave the Diffuser switched on continuously for one month

Good to Know

• Each FELIWAY Refill covers an area of up to 70m2
• Each Refill lasts up to 30 days. Depending on its environmental surrounds, each refill may last between 3-5 weeks
• Avoid plugging in the FELIWAY Diffuser under shelves and furniture, or behind doors,  curtains and furniture

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• Ensure continuous comfort to your cat by using a FELIWAY Refill every month
• The electric Diffuser plug should be checked monthly and replaced every six months to ensure optimum effect

Other Feliway products

FELIWAY Refill

Ensure constant comfort at home for your cat by using this convenient monthly refill for your Diffuser

FELIWAY Spray

Make travel and visits to the vet less stressful. Helps reduce signs of stress such as scratching and spraying, and can be used in conjunction with FELIWAY Diffuser

Learn about FELIWAY Diffuser

How does it work?

FELIWAY is a synthetic copy of the Feline Facial Pheromone. This is the pheromone that cats leave naturally when they feel safe and secure in their environment.

FELIWAY helps to reduce signs of stress such as urine spraying, scratching or hiding.

How fast will I see results?

A lot of cat owners start to see results within the first 7 days with their cat.
However, every cat is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using FELIWAY for at least one month.

How long should I use it?

Most of the cats will benefit from a permanent use of FELIWAY to create a happy environment in your home. The minimum recommended duration is one month. Many cats will benefit from permanent use.

When should I use it?

• If your cat shows signs of stress such as urine spraying, scratching walls or furniture
• If your cat shows signs of discomfort such as hiding, reduced activity, reduced appetite or over grooming
• If you anticipate changes in your home, e.g moving home, renovations, redecorating, arrival of a new pet or family member, or visitors to the home

Where should I use it?

• In the room or rooms where the cat spends most of its time
• Or in every room where scratching or urine spraying occurs

Where should I NOT use it?

• Hallways: Cats spend very little of their time in hallways, so only use if the hallway is where scratching or urine making often occurs 
• Near litter box: It is uncommon for cats to spend a lot of time in the litter box. If the litter box is in the same room where your cat spends most of its time, it will not prevent your cat from using its litter box

When should I NOT use it?

• If your cat has no access to a clean litter tray or training to use it, it will pee in your home, and FELIWAY may not help
• If your cat has no access to a scratching post, it will scratch your walls or furniture and FELIWAY will not help.
• It is important to consult a veterinarian to rule out potential medical issues in your cat. If your cat is peeing, hiding or eating less for medical reasons, FELIWAY will not help. 
• FELIWAY will not help in cases of tension or even aggression towards owners. In these situations, we recommend consulting your veterinarian or a behaviourist.

Use our FELIWAY Diffusers

Where should I plug it in?

• In an electrical socket with a minimum clear distance above the diffuser of 1.20 M (4 ft)
  (The oily vapour carrying FELIWAY rises in a column of warm air above the diffusers)

Where NOT to plug it in?

• To avoid blocking the diffusion, do not plug:
  • behind a door
  • underneath or behind furniture
  • in any socket without 1.20 M (4 ft) clear above it
• In a powerboard
• With an adaptor
• With an extension cord

How many do I need?

One Diffuser covers an area up to 70m². 
You may require several Diffusers for a large home, or for a multi-story home.

How long will it last?

• One Refill vial lasts up to 30 days
  It is recommended to replace the Refill every 4 weeks, even if a small amount of liquid remains in the vial 
• One Diffuser plug lasts 6 months. Renew the Diffuser every six months to ensure optimum effect

How fast will it work?

You should plug in the Diffuser 2-3 days before to ensure enough time for the Diffuser to heat up, fill the room with pheromones and help keep you cat calm in times of anticipated changes.  

Should I plug at night?

Don't unplug or switch off the Diffuser at night. The Diffuser is designed to be left on all the time.

Switching the Diffuser on and off may lead to the wick crystallising which may cause the product to stop working. 

Is it compatible with other systems?

• FELIWAY Refills should never be used with another plug-in device such as an air freshener or insect repeller.
• FELIWAY Diffusers are unique and specifically manufactured for compatibility. FELIWAY Refills should never be used with a different Diffuser, such as those used for air fresheners for example, and conversely, only FELIWAY Refills should be used in the FELIWAY Diffuser.
• FELIWAY Diffusers come with a plug that fits with the local electric systems of the country they have been bought from. They cannot be used in a country with another voltage. They should never be used with an adapter or a voltage converter as it may lead to serious safety issues. Please check before use that your Diffuser has the appropriate plug to be used in your country.

Can I recycle it?

The Refill vial is made from recyclable plastic materials (PET). The Refill cap is made from polyethylene (PE). These are generally recyclable materials but please check with your local recycling provider as to whether  these materials are acceptable for recycling.

Where is the use by date?

The Refill vial has an expiry date printed on the side of the label.  We recommend to replace the electric Diffuser plug after 6 months of continuous use.

Resolve FELIWAY Diffuser issues

How do I know if my Diffuser is working?

When plugged into a socket and switched on the Diffuser will be warm to touch, indicating it is working properly.

The Diffuser is warm

The Diffuser contains a heating element that diffuses the product, so it is designed to be warm to touch.

The level of liquid is not going down

The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on environmental conditions. 

To make sure your Diffuser is working properly, check that:

• the wick is not broken
• the wall switch is switched on
• the device is  turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
• finally, try the device in a different electrical socket

Visible mark on your wall or furniture

The pheromone is contained in an oily carrier which rises in a column of warm air above the Diffuser. If this rising air is blocked (e.g. under a shelf, table, furniture) the oil may re-condense and leave a visible mark.

Do not plug the Diffuser under any furniture or object protruding from the wall as it needs a clear distance of 1.2 meters. 

Can I use the Diffuser in air conditioning?

Be careful to plug the Diffuser away from the air-conditioning units, vents, fans and exhaust fan.

Can I use the Diffuser near open windows?

Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different Diffuser location should be considered within the house, targeting the area where the cat spends most of its time.

Learn about FELIWAY Spray

How does it work?

FELIWAY is a synthetic copy of the Feline Facial Pheromone. This is the pheromone that cats leave naturally when they feel safe and secure in their environment. FELIWAY helps to reduce signs of stress such as urine spraying, scratching or hiding

How fast will I see results?

FELIWAY Spray will be effectively in the environment upon initial spraying, but you should allow at least 15 minutes for the alcohol to evaporate before introducing your cat or similar. 

How long should I use it?

• During travel: if needed, renew application every 4 to 5 hours during long journeys, noting each animal responds differently
• At home: spray once daily on the marked areas, until the signs of stress have been resolved

When should I use it?

• Signs of fear and stress during transport may include vomiting, urination, defecation but also meowing, agitation and salivation. If you plan to travel with your cat spray FELIWAY into the cat carrier
• If you plan to visit the vet with your cat, spray FELIWAY in the carrier
• If your cat shows signs of stress at home such as urine spraying, scratching walls or furniture

Where should I use it?

• During travel:15 minutes before you introduce your cat spray directly on its bedding, inside the carrier, or in the car
• At home: spray once daily on the areas where your cat is peeing or scratching (such as furniture, door frames and doors)

Where NOT to use it?

• Never spray directly on the cat
• Never spray in the carrier if the cat is inside the carrier
• Always wait 15 minutes after spraying before reintroducing the cat 
• Do not spray on the scratching post, it will deter your cat from using it

When NOT to use it?

• During travel:
  • FELIWAY will not help with travel sickness. For this reason, we recommend not feeding your cat at least 6 hours prior to travel to avoid nausea and vomiting, but never limit water before traveling
• At home:
  • If your cat has no access to a clean litter tray or is not trained to use it, it will pee in your home, and FELIWAY may not help
  • If your cat has no access to a scratching post, it will scratch your walls or furniture and FELIWAY may not help
  • It is important to consult a veterinarian to rule out potential medical issues in your cat. If your cat is peeing, hiding or eating less for medical reasons, FELIWAY will not help
• FELIWAY will not help in cases of tension or even aggression towards owners. In these situations, we recommend consulting your veterinarian or a veterinarian behaviourist

Use FELIWAY Spray

When should I use it?

• During travel: 15 minutes before you introduce your cat, spray directly on your cat's bedding, inside the carrier, or in the car
• At home: spray once daily on the areas where your cat is peeing or scratching (such as furniture, door frames and doors)

Where NOT to use it?

• Never spray directly on the cat
• Never spray in the carrier if the cat is inside the carrier
• Always wait 15 minutes after spraying before reintroducing the cat
• Do not spray on the scratching post, it will deter your cat from using it

How much do I need?

• Spray 3 to 4 pumps for each application

How long will it last?

• The effects will last up to 4-5 hours, noting each animal is unique and may respond differently

Can I recycle it?

The product is recyclable but please check with your local recycling provider as to whether these materials are acceptable for recycling.

Where is the use by date?

The expiry date can be found on the side of the bottle and the base of the carton.

FELIWAY safety

For cats and kittens

Trials have been conducted to ensure the FELIWAY products are safe for cats and kittens. Since it was developed, FELIWAY has been used for more than 11 million cats.  There is no minimum age for using FELIWAY, kittens are able to perceive the pheromone released in the environment and will respond accordingly. If you experience any issues please contact your veterarian.

For humans

When used as directed, the pheromones contained in FELIWAY are safe for use around humans. The product may irritate eyes, nose, throat and skin. Avoid inhaling spray. If skin contact occurs wash your skin thoroughly with soap and water. If eye contact occurs wash immediately with water. If irritation persists consult your doctor.

 The pheromone used in FELIWAY is specific to cats and cannot be detected by humans. The electric Diffuser plug complies with Australian and New Zealand electrical safety standards. The plastic materials used are self-extinguishing (V2 grade).

When the Diffuser is used continuously, we recommend changing it every 6 months for the best results.

For dogs

The pheromone in FELIWAY is specific to cats and is not detectable by dogs. If you experience any issues please contact your veterarian.  

For caged birds

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc). Therefore, if you are using FELIWAY Diffuser, as a precaution, we recommend plugging in the Diffuser in a different room.

For further recommendations or information, we recommend consulting your veterinarian.

For aquarium fish

The pheromone in FELIWAY is specific to cats and is not detectable by fish.

But as for any in-home Diffuser, if you are using the FELIWAY Diffuser, as a precaution, we recommend plugging in the Diffuser in a different room.

If the cat spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.

Can I use Feliway with another diffuser?

Can you use Feliway optimum with classic diffuser?

Where should you not put a Feliway Diffuser?

How long can I leave Feliway plugged in?