How do I fix Please check your network connection on YouTube?

When YouTube can't complete the action that you've taken, an error message may surface on your device. There are many root causes of error messages. Many are out of YouTube's control, such as a bad Internet connection or insufficient memory on your device.

Some of the most common error messages are:

• 'Please check your network connection (Retry).'
• 'Error loading. Tap to retry.'
• 'No Connection'.
• 'An unexpected error has occurred. Please try again later'. 
• '400 Network Error'.

Issues on Smart TVs, Chromecast and game consoles

If you're using a Smart TV, Chromecast or game console, here are some steps you can take to try to fix common issues:

• Restart the YouTube app.
• Restart your device: Do a hard restart by disconnecting the power and then reconnecting.
• For game consoles: Uninstall and reinstall the YouTube app.
• Update your device's firmware/system software.

YouTube app

If you're using the YouTube app on an Android device, you may also notice these kinds of error messages:

• 'There is no network connection at the moment (Retry)'.
• 'There is no network connection at the moment. Please try again later (Retry).'    
• 'Please check your network connection (Retry.)'
• 'No Connection'.

Here are some steps that you can take to try to fix the error:

• Make sure that your phone isn't in aeroplane mode. 
• Connect to Wi-Fi, LTE or 3G (if available).
• Make sure that data usage is turned on for YouTube.
• Restart the app.
• Try viewing the video on a different device.
• Make sure that you've downloaded the latest version of the YouTube app.
• Update your operating system.
• Try viewing the video again in 30 minutes.

Mobile web

If you're using YouTube on mobile web, you may also notice these kinds of error messages:

• 'An error occurred'.
• 'An error occurred while performing this operation.'
• 'Oops! Something went wrong'.

Here are some steps that you can take to try to fix the error:

• Reload the page.
• If you have numerous tabs open in your browser, try to close most of them except the one you're using for YouTube.
• Make sure that your phone isn't in aeroplane mode.
• Connect to Wi-Fi, LTE or 3G (if available).
• Restart your browser app.
• Restart your device.
• Try viewing the video on a different device.
• Clear your browser's cache and cookies.

Other types of errors

Issues with YouTube Paid Products

If the above steps don't work and you:

• Bought a movie or TV show on YouTube, OR
• Are an active paid member of YouTube Music, YouTube Premium or YouTube TV

You can get in touch with us for support with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies but it may not be appropriate for viewers under 18. Age-restricted videos may not be viewable to users who:

• Are under 18 years of age
• Are signed out
• Are watching YouTube videos embedded on most third-party sites

Learn more about watching age-restricted videos.

Restricted Mode

Restricted Mode is an optional setting that screens out potentially mature content that you or others using your devices may prefer not to view. When Restricted Mode is turned on, comments may not be viewable. You can turn Restricted mode on or off.

Note: Restricted mode works on the browser or device level, so it must be turned on or off for each browser or device you use.

Issues downloading videos

If you don't have YouTube Premium, or if downloading videos isn't available to you, you can't download videos. If you can download videos, but you're running into issues, try some of these downloading troubleshooting tips.

Account error issues

If you're running into issues with your account, these articles may have more info:

• Problems accessing YouTube
• Get help signing in to YouTube

If these options don't work and you're still having trouble, let us know by submitting feedback.

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