How do I install a HASP key?

Overview

If you are using a network license, you have to also install the “HASP License Manager”. You must do this manually.

Note: Other drivers are necessary for the protection key (“HASP drivers”); they are installed automatically when installing the software.
On the computer/server hosting the network key, you must install them manually.
These drivers or services may also be called “Sentinel LDK License Manager”, or “RTE (Run-time environment)”, “Run-time installer”.
They also include the “Sentinel Admin Control Center”.
If you encounter problems with your network license, we recommend that you first re-install these HASP drivers. More information…

 Installing the “HASP License Manager” as a service (“Hasp Loader”), using the file “lmsetup.exe”

– Locate the Mountains® installation files.
– Open the “Hasp” folder.

If you cannot find your installation files, or if your installation files are too old and do not contain the file “lmsetup.exe”:
– Go to Software updates, and download “DRIVER DONGLE HASP” (“hasp.zip”).

– Unzip the files.

• Right-click and run (as administrator) “lmsetup.exe”, to install the “HASP License Manager”. Choose a language for the installation. Several dialogs guide you through the installation process:
  
  

• When asked if you want to install the “HASP License Manager” as an application or as a service, choose “Service”:
  
  

• Follow the steps until the final installation.

Note: Once installed, this service is called “Hasp Loader“.

Starting Mountains® software

You should now be able to use Mountains®.

In case of problems, see also: Trouble-shooting in case of network license problems

In case of problems with the software, start by making sure that the most recent driver is correctly installed.

Overview

– If the current driver is too old, remove it using the respective “remove_hasp_run_as_admin.bat ” file.
– Install a recent version of the driver.
– If you still get an error message: first run  “purge_hasp_run_as_admin.bat” then “purge2_hasp_run_as_admin.bat”
– If you still get an error message: Use “support_package_1.exe” and send the file to the Support team ().

Detailed instructions

Verify the version of your currently installed driver

On the computer/server hosting the protection key, enter (in a recent Internet browser): http://localhost:1947/_int_/ACC_help_index.html

A) If the version of the “Run-time Installer” is lower than 7.80 (for example 6.64):
Your drivers are too old and must be properly removed (!), using the respective (!) “remove_hasp_run_as_admin.bat” file.
– Find the installation files of your analysis software (downloaded or on a CD).
– Open the “Hasp” folder.
– Right-click and run (as administrator) “remove_hasp_run_as_admin.bat”, to remove the old driver.

Important note: If you do not find the installation files, please contact the Support team (). Tell them the exact version of your software (“Help” tab, “About”). They will send you the respective “remove_hasp_run_as_admin.bat” file corresponding exactly to that version.

B) The version of the “Run-time Installer” is equal to or higher than 7.80 (for example 7.100):
Your drivers are too old. But you can directly install the new drivers.

Re-install the most recent version of the driver

To do so, go to digitalsurf.com/support/software-updates/, and download “DRIVER DONGLE HASP” (“hasp.zip”).

– Unzip the files.
– Right-click and run (as administrator) “reinstall_hasp_run_as_admin.bat”, to install the driver.

Try cleaning up using “purge” files

– If you still get an error message: first run  “purge_hasp_run_as_admin.bat” then “purge2_hasp_run_as_admin.bat”
– If you still get an error message: Right-click and run (as administrator) “support_package_1.exe” and send the file to the Support team ().