How do I manage my cricket account?

Redesigned with you in mind, the myCricket App is simple, seamless and FREE. It gives you the freedom to manage your Cricket Wireless account anywhere, anytime with just the tap of a button.

What to Expect:

Account Home Screen
No need to wonder about the status of your wireless account because we’ve made it easy to stay up to date on payments, plans, data, due dates, and exclusive offerings.

Payments
Want to make a payment without the hassle of phone calls and store visits? Consider it done! Check out all of the easy ways to pay and save up to $60/year with the Auto Pay credit.

• Credit/Debit Card
• Cricket Refill Card
• Gift Cards
• Google Pay
• Samsung Pay

Plans and Features
Our range of plans and features lets you choose what best fits your budget and lifestyle. Use the app to customize each based on your needs.

Data Usage
Tired of going over your data each month? Our data usage gauge and countdown clock will keep you updated so you’re always in the know about how many gigs of data remain each month and how many days of service you have left in your current billing cycle.

Support
Maybe you need a question answered or maybe you’re little curious. We can handle both! Organized by categories and popular topics, we provide answers to frequently asked questions. If you hit a snag, one of our talented support reps are here to help troubleshoot.

And lastly…our newest addition to the app:

Shopping
If you have an unlocked device and wish to switch from your current carrier to the Cricket network, we’ll guide you through the seamless process of transferring your phone over – all through the myCricket App!

Due to its user-friendly interface and useful features, people may experience the following:

Excessive smiling
Reduced stress
The urge to leave amazing Ratings & Reviews
A sense of accomplishment

But don’t take our word for it. Download the app for yourself and have something to smile about.

If you're new to Cricket or trying to figure out what you can do online, read the articles below to get up to speed. Thanks for being a great Cricket Customer!

How to Change My Plan

How do I Upgrade My Phone?

Adding International Calling to Your Plan

Important Articles

How to Manage My Account Info


It's easy to view and change your Cricket account info online or on your device.

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Add a Line


Need an additional line? (Or two or eight?) We've got you covered.

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What is the myCricket App?


The myCricket App lets you make payments, check data, view usage, change your plan, or add features....

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Add or Change My Features

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Forgot Username or Password

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Stream More Settings

If you enjoy streaming videos but want to save data, learn about Cricket’s Stream More option.

Add a Line

Need an additional line? (Or two or eight?) We've got you covered.

Device Unlock Codes

One common reason to unlock a phone is international travel. Unlocking your phone allows you to use...

View Data Usage

Visit the Usage section in My Account for your high-speed data usage, data usage history, and to see...

How do I Upgrade My Phone?

Love your Cricket service but ready to upgrade to a new, top-of-the-line phone? We're here to help!...

How to Manage My Account Info

It's easy to view and change your Cricket account info online or on your device.

How to Change Your Phone Number

Need to change your number? No problem!

My Account FAQs

My Account allows you to manage your Cricket information all in one place. You can pay your bill,...

Multiline FAQs

Manage your family plans in a single account when you add a line or more of service, with one...

Promotional Email Preferences

From time to time, we like to send promotional emails to let you know about our latest offers and...

Add 1GB Data

Need more high-speed data access? No problem. Add extra gigabytes to your Cricket rate plan and surf...

Account PIN Security

For accounts with multiple lines, the main account holder can choose to share the account username...

Account Credit & Rewards

An account credit is money that can be applied to your monthly bill, pure and simple. Free money?...

ID Check

At Cricket, we strive to protect your personal information. That’s why we require ID checks in-store...

Get a PIN to transfer your wireless number

You must request a Number Transfer PIN from Cricket Wireless to transfer your wireless number to...


Billing and Payments


Cricket Plan Options


International Calling Options

Need more information about managing your account? Our Customer Support team is readily available to assist you.

How can I access myCricket account?

Sign in to your myCricket app or My Account online. In the myCricket app, tap the gear icon in the top right corner of the screen to view your Account Settings. You will be able to see your business name, the business contact, and your account type.

How do I know my username and password for Cricket?

To retrieve your username:.
Select Forgot Username on the Sign In page..
Enter your Cricket phone number and check the CAPTCHA box to prove you're human..
Select Get Username. You will receive a text message with your username..

How do I log into myCricket app?

(1) To login, enter User ID and Password for your Administrator User Account with the club/association. Your User account needs Results Manager role assigned to it. If not, the app won't let you log in to score the match. Contact the Principle Administrator at your club/association to get access to use the app.

Why can't I access myCricket account?

For security reasons your account will be locked after 5 successive unsuccessful login attempts. Before this happens you should use the Forgot Your Password feature from the login page to generate a password reminder email - enter your email address.