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What’s a PUK code?Your PUK (Personal Unlocking Key) is an 8-digit code unique to your SIM card. If you don't know your SIM PIN, you can use your PUK code to unlock your mobile and reset your SIM PIN. How do I find my PUK code?There are two ways to find your PUK code online using Your Telstra Tools or in the My Telstra app. Important: PUK codes are not available in My Telstra app for customers on Upfront plans. Using Your Telstra Tools
Using the My Telstra app
How many attempts can I make at entering the correct PUK code?You have eight attempts at entering your PUK code correctly. If you enter your PUK code incorrectly eight times, your SIM will become permanently blocked, and you'll need to get a new one. What’s a SIM PIN?Your SIM PIN is different to your PUK and your phone passcode. It’s a 4-digit number that lets you lock your SIM card to one device. By default, your SIM PIN is the last four digits of your PUK. You can change your SIM PIN through your device settings. So, if you've forgotten your SIM PIN, enter a random 4-digit number, like 0000, until you’re asked for your PUK code. Rather get in touch? Let's get you connectedMultilingual supportContact usBook a store appointmentOur in-store business experts can review your account and make sure you have the best solution for your business needs. Book an appointment now Retrieve PUK code and unblock SIMIf an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Find out how to retrieve the PUK.
Please contact us so that one of our technical support consultants can help you. If you have any other feedback about this answer (no account info, please), let us know below: Thank you for your feedback Download Article Download Article Did you enter the wrong PIN three times when trying to unlock your phone's SIM card? Don't worry—you can still unlock your phone by entering your Personal Unlock Key, or PUK code. If you don't know your PUK code, there are easy ways to get it. This wikiHow article will help you find the PUK code for your phone or tablet's SIM card, and how to enter this 8-digit number to unlock your SIM.
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About This ArticleArticle SummaryX 1. Check the SIM card packaging for an 8-digit number. Did this summary help you? Thanks to all authors for creating a page that has been read 1,313,195 times. Is this article up to date?Can you unlock your SIM without the PUK code?Well, you cannot unlock your SIM card if you do not have your PUK code. However, we can tell you other ways in which you can get it! One of the ways is by calling customer service. They will provide you with all the information once that you give them some personal information (name, address).
What if I lost my PUK code?If you cannot find it, give your mobile network a call, and customer support will be able to give you the PUK code or generate a new one after you have answered some security questions. The network provider is going to ask you to prove your identity.
Can I get PUK code online?1) The PUK code is a number unique to your Prepaid SIM/ Postpaid SIM card. It is used to prevent unauthorized use of your account, and keep your SIM details safe. 2) You can dial 199 IVR toll free & browse through our menu options to get your PUK code to unblock your SIM.
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