What’s card fraudCard fraud occurs when someone uses your bank cards or accounts to make purchases you didn’t authorise or know about. They do this by using your physical bank cards (whether lost or stolen) or card details that they’ve gotten hold of without your knowledge. Show
Here are the most common ways card fraud can occur:
Suspicious activity on your account?Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist. How to message us
How do I stop unwanted charges on my debit card?Contact your bank or card provider immediately if you suspect an unauthorized debit or charge. If a thief charges items to your account, you should cancel the card and have it replaced before more transactions come through.
Why is my card getting random charges?Unauthorized credit card charges include any type of charge to your account for which you didn't give permission. 1 Often, unauthorized charges result from credit card theft—either from a stolen credit card or a compromised card number. Sometimes, unauthorized charges result from clerical error or a computer glitch.
Can you block certain charges on debit card?Even if you have not revoked your authorization with the company, you can stop an automatic payment from being charged to your account by giving your bank a "stop payment order" . This instructs your bank to stop allowing the company to take payments from your account. Click here for a sample "stop payment order."
How do you stop unauthorized payments?How can I stop this? Immediately notify the bank and identify by date and dollar amount the transactions that you did not authorize. The bank will review your claim and may ask you to complete an affidavit unauthorized use.
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