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Your visit to the theatre
What time should I arrive at the theatre?We advise customers to allow enough time to travel to the theatre and recommend patrons arrive up to 40 minutes prior to the show.
Surrounding precinct events may impact travel time, particularly on weekends and other event days, so please consider this when planning your travel.
Face masks are currently not mandatory, but encouraged where physical distancing is not possible.
What health and safety measures will be in place?Crown Perth’s priority remains keeping guests, employees and the community safe.
Hygiene measures remain in place across the resort, please click here for more information.
What if I’m running late and the performance has started?Patrons arriving late will not be admitted until a suitable break in the performance.
Ticketing Questions
Can I exchange dates?Yes, tickets can be exchanged into other performances of Frozen the Musical up to 48 hours prior to the original performance start time.
Patrons who require an exchange of date must log into their Ticketmaster account, and follow the steps here.
Ticket exchanges are strictly subject to Frozen the Musical’s exchange policy.
How long is the show running in Perth?Check Ticketmaster for available inventory or subscribe to our newsletter to keep up to date with future announcements and ticket releases.
Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check Ticketmaster for further information.
How do I purchase an accessible seating ticket?Wheelchair and attendant seating can be purchased online via Ticketmaster; wheelchair suitable areas are indicated on the interactive map with the use of the wheelchair symbol.
Patrons that require companion card or have other accessible requirements can call 1300 446 925 or follow the steps here.
Why can’t I find the tickets I want to Frozen in Perth?Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.
Will any more tickets to Frozen be released?Sign up to frozenthemusical.com.au to receive the latest news and be the first to know when new tickets are available.
Will there be an Audio Described performance of Frozen the Musical in Perth?Yes, the performance on Saturday 15 October, 1pm will offer this service.
DADAA is providing Audio Description for this performance. Audio Description is available for people who are blind or vision impaired. Seating has been reserved for audience members wishing to access these services.
For bookings and seating in this allocated area please email DADAA
Yes, the performance on Sunday 16 October, 1pm will offer this service.
Seating has been reserved for audience members wishing to access this service.
For bookings and seating in this allocated area, please use this Ticketmaster booking link.
Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.
Do I need to purchase tickets in advance?We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.
I purchased tickets via a third party provider, and have a question or request about my ticket.Please reach out to your point of purchase.
What is the performance schedule?The performance schedule varies. Please visit Ticketmaster for the Perth schedule.
What is your babes in arms policy?Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Frozen is not recommended for anyone under the age of 4.