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This is the first part of our monthly series on patient education. We will go through the main insurance companies and how to determine how much will physical therapy cost. Don’t forget to checkout our piece, “Is Physical Therapy Open Now?“ “Ring Ring” – Mr. Phone “Thank you for calling COR, how may I help you?” – Friendly COR Front Desk Worker “Yes, I’m looking at coming in for physical therapy, how much does physical therapy cost?” “Well, what is your health insurance provider?” “UnitedHealthcare.” “Well…it depends….” The age-old question for most medical expenses, how much does physical therapy cost? We get this question 20 – 30 times a day at our Santa Clara physical therapy office. Unfortunately, medical insurance is complicated and hard to follow. If you ever aren’t sure how much physical therapy costs for yourself, call the clinic you want to visit and call the health insurance company yourself. Although most clinics will call and confirm health insurance coverage, it is important to confirm these details, as the insurance representatives make errors and they may tell the physical therapy clinic that the physical therapy cost is different than when you call and ask the physical therapy cost yourself! Remember, it never hurts to double check 🙂 What you Need to Check Physical Therapy Cost by PhoneFirst, you need your health insurance ID (or at least Member ID number and sometimes your Group number). You will also need the Unitedhealthcare phone number, which is located on the back of the card (the phone number for members). Once you call, they will ask you the following:
It is important to get all this information and more importantly to understand all this information! Sometimes the representatives are not very helpful, so make sure you continue to ask them questions until you know all the information you are seeking. What you Need to Check Physical Therapy Cost OnlineYou can also find this information online. At the www.myuhc.com website, you need to create a HealthSafe ID™. You can register for this on the website and only takes a few minutes. After you register, you will enter the members portal. In the member’s portal, you can enter the “Look up My Benefits” button. Once in the “Look up My Benefits” you can select “Physical Therapy/Rehabilitation”. This is likely located in the ‘common benefit information’, but you may need to search for this category. In the new window, you need to be able to locate a few items:
An Example to Determine How much will your physical therapy costBob pays $500/month has an insurance policy with the following characteristics: A $2,000 deductible, 20% co-insurance, and an out-of-pocket max of $5,000. In January, Bob got sick and had to visit the physical therapist for back pain. Because he hadn’t yet met the deductible, Bob had to pay for $68 for the visit out of his own pocket (since the clinic was in-network, this is the contracted rate for the clinic, other clinics and/or out-of-network clinic prices will vary, see below). For his back pain, he saw the physical therapist for 6 visits, at $68. Current Status: Deductible: $408/$2,000 Out-of-pocket Maximum: $408/$5,000 In June, Bob had a heart attack and went to the emergency room. The bill for the hospitalization and the diagnostic exams came out to $2,850. From the bill of $2,850, Bob is required to pay $1,592 towards the deductible (he paid $408 for his earlier sick visit) and $251.60 (20% of the next $1,258) as co-insurance. Bob has now met his deductible and has paid $2,251.60towards his out-of-pocket maximum. Bob’s insurance company has paid $1,006.40 of Bob’s medical expenses. Current Status: Deductible: $2,000/$2,000 Out-of-pocket Maximum: $2,251.60/$5,000 In August, Bob needed emergency surgery on a torn ACL. The bill for the surgeon and hospital stay is roughly $30,000. Because Bob met his deductible, he is only required to pay the 20% co-insurance of $6,000. But Bob already paid $2,51.60 towards his out-of-pocket maximum of $5,000. So Bob only needs to pay $2,748.40 to meet his out-of-pocket maximum, and the insurance company pays the remaining $27,251.60. Current Status: Deductible: $2,000/$2,000 Out-of-pocket Maximum: $5,000/$5,000 Following his surgery, Bob needs physical therapy again for his knee. The physical therapist and surgeon decide he will need 24 visits of physical. The physical therapy cost is $68 per visit. Because Bob met his out-of-pocket maximum, he doesn’t have to pay anything. Bob’s health insurance pays the full $10,000. Current Status: Deductible: $2,000/$2,000 Out-of-pocket Maximum: $5,000/$5,000 As you can see, understanding your medical coverage is important. It is also essential to understand how health insurance works, so you can prepare yourself financially. Under the Affordable Care Act, medical insurance providers cannot put an annual or lifetime cap on how much they’ll pay for expenses for essential health benefits. Essential health benefits include emergency services, hospitalization, maternity and newborn care, prescription drugs, and more. Negotiated RatesIn the above example, having health insurance was financially an excellent move for Bob. For $11,000, he avoided paying $43,000 worth of medical bills. But most people don’t have medical bills that exceed their out-of-pocket maximum. For those individuals, health insurance provides a secondary benefit called “negotiated rates”. When you visit a medical practitioner or hospital, they can bill any amount they want (although some are limited by local laws). For some practitioners, the insurance company negotiates how much they’ll pay them for that service. For example, a physical therapist may charge $200 for a visit. But the insurance company negotiates that they’ll only pay a maximum of $68 per visit. The $200 bill sent by the doctor to the insurance company is called the pre-negotiated rate. The $68bill in this instance is called the negotiated rate. An insured patient at an in-network practice will not need to pay more than the negotiated rate. The medical practices that have a negotiated rate with your insurance company are considered to be in-network. The medical practitioners that did not agree to the discounted rates are considered to be out-of-network. An out-of-network medical provider can charge you the pre-negotiated rate. Taking the above example, the insurance company may only pay $75 for a $200 out-of-network sick visit, leaving the patient responsible for the $125 balance. Additionally, insurance companies also may have different deductibles, co-insurance, and out-of-pocket maximums for in-network vs out-of-network visits. For example, the deductible may be $3,000 for in-network visits and $4,000 for out-of-network visits. It is usually most efficient financially to only use in-network providers. Lowering the Cost of HealthcareHealthcare expenses can be quite high, with deductibles of several thousand dollars and out-of-pocket maximums over ten thousand dollars. Luckily, the IRS allows people to sometimes lower the actual cost of healthcare expenses by paying for them pre-tax. Some employers grant access to a Healthcare Flexible Spending Account (HCFSA, sometimes called FSA), where money is taken out of the employee’s paycheck pre-tax. Then, as the healthcare expenses are incurred, the employee submits the receipts to the HCFSA program, which then reimburses the expenses from the pre-tax allotment. Some HCFSA programs also supply a debit card which can be used to pay for eligible expenses. One of the biggest issues with HCFSAs is that the money allocated for them is “use-it or lose it”, meaning that only expenses incurred during the calendar year can be reimbursed from the HCFSAs. Any money left in HCFSA cannot be used in the following calendar year. While some companies allow carrying over up to $500, you’ll need to check your companies exact policy to determine what amount, if any, can be carried over to the following year. For example, Joe allocated $2,000 for his HCFSA. Over the course of the year, Joe incurred $1,000 of medical expenses. Joe’s company’s HCFSA does not allow carrying over any funds in his HCFSA, so Joe loses the remaining $1,000 in the HCFSA. Another option available is called a Health Savings Account (HSA). If someone has an insurance policy classified as a High-Deductible Health Plan (HDHP), they are allowed to open and fund an HSA. An HSA can be funded with pre-tax dollars, and unlike an FSA account, the balance is not forfeited at the end of the year. Any money left in the HSA at age 65 can be withdrawn without penalty, similar to a traditional 401(k). Preparing for Physical Therapy TreatmentThere are many stories of people being shocked with a bill for thousands of dollars. Below are the steps you can take to avoid owing (potentially) thousands of dollars.
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