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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting View Syllabus Skills You'll LearnBinary Code, Customer Support, Linux, Troubleshooting Reviews
RP Jun 4, 2020 This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field. TP Apr 13, 2021 This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use. From the lesson Software In the fifth week of this course, we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems. Taught By
In This ChapterAdding programs to your PC Installing SoftwareComputer programs don’t magically jump from the (mostly empty) software box into your PC. Nope, all software in your computer must be properly granted entry. The process, called install or setup, is something you’ll do often as you use your computer and explore its possibilities. Specifically, you want to find a Read Me sheet or Getting Started booklet.You may have a manual in the box. The manual is a joke. Gone are the days when computer software came with manuals. The manual is now “on the disc,” in the form of a Help file, which isn’t very helpful. You have to agree to abide by the software license.The software may ask for a serial number. It can be found somewhere inside the box, in the manual or on a piece of paper. See the next section for information on running your newly installed program.It takes time to learn new software: There’s a learning
curve — even for computer games. It’s natural to be frustrated at first. That’s okay; you’re only human. Just keep trying and eventually you’ll learn the program. Of course, buying a good topic about the software is an excellent idea! Running a ProgramAfter the software gets into your PC, the next thing you do is Run That Program. As with other tasks in Windows, you have many different ways to run your programs, some of them actually useful. The following sections describe the necessary methods. The Start button menuAll programs installed on your computer can be found on the Start button menu; specifically, in the All Programs submenu. To start the program hunt, click the All Programs button on the Start menu and then start sifting through the list, plus any submenus, to find your program. The pin areasIt’s handy to have a program always available right on the Start menu, such as the Paint program (refer to Figure 23-1). Programs that you want to quickly access can be pinned to the Start menu and then they’ll always appear on the top of the list. Likewise, programs can be pinned to the taskbar. Either way, one click starts the program. The desktop shortcut iconAnother handy way to start a program is to open its icon on the desktop. The icon isn’t the full-blown program. No, it’s a shortcut icon, which references the real program. Still, by double-clicking the program’s shortcut icon on the desktop, you start the program. It can be handy. Uninstalling SoftwarePrograms installed on your computer must be properly uninstalled. You can’t just delete the program or its folder. Fortunately, the uninstall procedure isn’t complex. In fact, all computer applications anticipate being
uninstalled someday, so an easy uninstall procedure is available. Here’s how it works: Updating and UpgradingIt’s a common saying in the computer industry that software is never done. In fact, if it weren’t for managers, the programmers would never finish. Even when they do finish, things called bugs need to be fixed and people demand new features, which are added. The
result is the software update or, more drastic, software upgrade. Windows UpdateI highly recommend that you keep your PC’s operating system updated. This task requires regular communications between your computer and the Microsoft mothership. No need to fret: The scheduling happens automatically. If any new updates, or patches, are needed, they’re automatically installed on your computer. You need to do nothing. Figure 23-2: Windows updates will be installed. When you leave your PC on all the time, you may notice that Windows has restarted in the middle of the night, just after an update. That’s okay: it’s part of the update process. “Shoutd 1 upgrade Windows?”Microsoft produces a new version of Windows about once every few years. As with previous Windows upgrades, the newer version offers better features and a different way of doing things than did the previous version. Even so, you don’t have to upgrade to the newer version of Windows. In fact, I strongly recommend
against it. How do I install and uninstall a program?In the search box on the taskbar, type Control Panel and select it from the results. Select Programs > Programs and Features. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.
How can I update my system software?System Software Updates. Click the Windows icon in your task bar to open up the Start menu. ( ... . Click "All Programs.". Click, "Windows Update.". After Windows Update opens, click "Check for Updates" on the top left side of the window.. Once Windows finishes checking for updates, click the "Install" button.. |