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Q: How do I activate my Mercedes position?

Simply scan the QR code in the vehicles multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. Then, touch one button to activate all of your services. If you need assistance, call 1-800-367-6372 or visit your Mercedes-Benz dealer.

Always know where your Mercedes is located. Mercedes me can track your vehicle on the move via GPS, while also allowing you to switch off the service in the vehicle at any time to rule out further tracking.

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Access your vehicle from anywhere, and experience all the benefits of ownership with Mercedes me connect.

Introduction

The Digital Extension of your Mercedes-Benz

Whether you’re starting your engine, getting customer support or simply checking your fuel, Mercedes me connect is here to make life easier.

Overview of Services

Start your engine – anytime, anywhere.

Mercedes me connect lets you prepare for any trip using the Remote Engine Start feature. You can cool down or heat the cabin, so as soon as you step inside, you’re completely comfortable and ready to drive.

Remotely lock or unlock your vehicle

Wondering if you remembered to lock your doors? No need to worry, you can use the app to lock or unlock your vehicle at the tap of a button.

Easily locate your vehicle

You can easily see your vehicle’s location, whether you’re in a crowded parking lot or across the globe.

Get up-to-the-minute vehicle data.

Mercedes me connect provides a quick snapshot of your mileage, fuel level, tire pressure, fluids and more.

Jump start your journey by sending the address of your destination straight to your vehicle's navigation system. It will be pulled up as soon as you start the vehicle so you no longer have to enter it manually, and you can easily save it for future use.

The Mercedes me connect App

Available on Android and iOS

The Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Engine Start to Vehicle Locator. Download the app today to take full advantage of your Mercedes me connect services.

Available on iOS and Android

In-Vehicle Services

Get the latest updates, in your vehicle and on the go.

With Mercedes me connect, you may never want to exit your Mercedes-Benz.

Live Traffic Information
Online Map Updates
Car-to-X Communication
Advanced Speech Recognition and Natural Language Understanding (MBUX)
Software Updates
In-Car WiFiDisclaimer[5]
TuneIn® Radio
… and much more!

Online Music[6]

Thanks to Online MusicDisclaimer[6], your favorite songs are now seamlessly integrated into your vehicle - stream directly via the MBUX multimedia system. Through your chosen music streaming provider you can listen to your playlists and the entire music library. The music services are perfectly integrated into the familiar environment of your Mercedes-Benz. Control via the MBUX Voice Assistant is particularly convenient: “Hey Mercedes, play the latest hits!”. Apple Music® is available on select models.

Integrated Toll Service

Starting with the 2021 S-Class Sedan, customers are able to travel seamlessly across participating toll networks in the United States via the in-vehicle Toll Service. If equipped with your vehicle, simply activate by clicking on the “Tolls” app inside the multimedia display and follow the on-screen registration steps. An initial enrollment fee then enables you with nationwide access of toll routes in the Payviam network. For more information please review the FAQ guide.

How to Activate Your Services

Pair your vehicle and activate services right from the app.

The Mercedes me connect app lets you pair your vehicle and activate services like Remote Engine Start, Remote Door Lock & Unlock, Locate Vehicle and more, all on-the-go. Simply scan the QR code in the vehicle’s multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. Disclaimer[7] Disclaimer[8]Then, touch one button to activate all of your services. If you need assistance, call 1-800-367-6372 or visit your Mercedes-Benz dealer.

On-demand via the Mercedes me connect Store

The Mercedes me connect Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes me connect services after the complimentary trial. Simply log in with your existing Mercedes me connect account, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions please call 1-800-367-6372 and our agents will assist with information or purchases on the store.

In-App Features

Discover all of the features available with Mercedes me connect.

Remote Access

Remote Engine Start[9]

• Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.

Remote Door Lock & Unlock

• Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.

Remote Retrieval of Vehicle Status

• View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.

Find and Send POI

• Send an address from your phone directly to the navigation system in your car. When you get to your vehicle, you can start navigating right away, or save the address.

Maintenance Management

• Get reminders of upcoming service, and call your local dealer to book a service appointment.

Vehicle Locator

• View the current location of your vehicle on a map using your smartphone.

In-Vehicle Feature List

Discover all of the in-vehicle features.

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Navigation Services Assistance & Support Entertainment

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Navigation Services

Live Traffic InformationDisclaimer[10]

• View live traffic information and optimized route guidance on your vehicle’s navigation.

Car-to-X CommunicationDisclaimer[10]

• With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.

Fuel & Charging Stations with PricingDisclaimer[10]

• When viewing your navigation, your vehicle will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.

Online Map UpdatesDisclaimer[10]

• Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.

Weather OverlayDisclaimer[10]

• Have the option to view location-specific weather and temperatures within your navigation map.

Assistance & Support

Maintenance Management

• Easily view when your next service is coming up

• Advanced Speech Recognition and Natural Language Understanding (MBUX)

• For certain vehicles, Online Voice Control allows you to speak to your car and have it speak back.

Telediagnostics

• With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

Accident Recovery

• If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

Breakdown Management

• In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

Remote Vehicle Diagnostics

• Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

Software Updates

• Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.

Emergency Call ServicesDisclaimer[11]

• Automatically receive help from an emergency response agent if you’re involved in an accident, or place a call manually by pressing the SOS button in your vehicle.

Information Call and me Call ServicesDisclaimer[8]

• For general or Mercedes me connect-related questions, contact a Mercedes-Benz agent using the in-vehicle call button.

Entertainment

WiFi HotspotDisclaimer[5]

• Your vehicle becomes a 4G WiFi hotspot allowing you to connect up to eight devices to the Internet.

TuneIn® Radio

• Access TuneIn® radio using your vehicle’s multi media system to surf between 70,000 live radio stations from around the globe. Search by artist or song, and explore categories like music genres, talk radio, sports and more.

Online MusicDisclaimer[6]

Thanks to Online Music, your favorite songs are now seamlessly integrated into your vehicle - stream directly via the MBUX multimedia system. Through your chosen music streaming provider you can listen to your playlists and the entire music library. The music services are perfectly integrated into the familiar environment of your Mercedes-Benz. Control via the MBUX Voice Assistant is particularly convenient: “Hey Mercedes, play the latest hits!”. Apple Music® is available on select models.

Frequently Asked Questions

How do I get Mercedes me connect?

To become a Mercedes me connect user, you should own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for one year. You will need to download the Mercedes me connect app to use these features. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services. Check with your dealer for details.

How do I activate my Mercedes me connect services?

Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes me connect app. Simply download the app, add your vehicle using the on-screen instructions, and then you are able to activate your services. If you need further assistance, your dealer will be happy to assist you, or you can call 800-367-6372 to speak to a representative.

Do I need a credit card to active Mercedes me connect?

You do not have to provide a credit card to use Mercedes me connect. The standard package includes a wide range of features, with remote access features standard for the first year starting with model year 2022. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes me connect Store.

What happens at the end of the Mercedes me connect complimentary trial?

Most remote services will stop functioning but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes me connect app.

How do I extend or renew Mercedes me connect services like Remote Engine Start?

You can visit https://shop.mbusa.com/en-us/connect/ to view eligible services (when logged in), add products to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.

What is the difference between mbrace® and Mercedes me connect?

While many of the features are similar, mbrace services are available on most model year 2017 and 2018 vehicles. Mercedes me connect services are available on most model year 2019 and newer vehicles. Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services. Check with your dealer for details.

Is there an app where I can manage my Mercedes-Benz Financial Services (MBFS) account?

Yes, we recommend downloading the Mercedes me connect Finance app. Use it to register your account, make a payment, view transaction history, enroll in auto pay, view statements and more.

I don't have an i-button in my vehicle, but I have a 'me' button. How does it work?

For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, and Vehicle Information and more.

How do I activate my in-car WiFi?

In-car WiFi is provided by the mobile network operator on behalf of Mercedes-Benz, and requires a multimedia system with navigation, which is optional on some model lines. You can sign up by visiting your vehicle’s multimedia system, which will guide you through the necessary steps.

Contact Us

Have a Question?

View our Frequently Asked Questions, or contact the Customer Assistance Center at (800) 367-6372.

Ready to Activate?

Download the Mercedes me connect app to pair your vehicle and to activate services, or contact your dealer for assistance.

How do I activate my Mercedes position?

Simply scan the QR code in the vehicle's multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. Then, touch one button to activate all of your services. If you need assistance, call 1-800-367-6372 or visit your Mercedes-Benz dealer.

Why doesn t my Mercedes me app work?

Mercedes me App Remote Start Not Working Start the car manually, stop it, then exit the car. Try again to start your car remotely. If the car does not start, go into the settings on the infotainment monitor and make sure your settings have not been erased. Re-enter your phone information into the settings.

Why does my Mercedes say Mercedes me connect Services Limited?

This is a status message. It appears whenever a diagnostic unit, e.g. XENTRY Diagnostics or a third-party adapter from the free accessories trade, is connected to the on-board diagnosis (OBD) interface, triggering diagnostic queries on the diagnostics CAN.