Moto G factory reset not working

May 16, 2015

Table of Contents Show

Restore with hard reset or Recovery mode Motorola Moto G Power
How do I force a factory reset on my Motorola?
How do I factory reset my Moto G without command?
How do I bypass the lock screen on a Moto G?

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97329/p/30,6720,9050

TRIED AND FAILED

Force restart or reboot:
a) Press and hold the Power button for 7 – 10 seconds
b) Press and hold the Power Button for a full 120 seconds while connected to a charger.

Factory reset

a) Use "volume down" to try options. I finally had to try "recovery" > Android on its back > try the "volume down" and ower buttons again till you get another menu

b) Pick factory reset, and deleted data (then option to reboot. Tried. NO RESULTS. Kept making sound as if twas trying to restart, but stopped each time.

SIM card replacement

It has been suggested on some websites that a faulty SIM card could be the cause of the problem. Actually, that was not the issue in this case.

THIS IS WHAT I GET WHEN I TRY TO RESTART:
AP Fastboot Flash Mode (S)
41.10 (SHA-990XXXXX)
CPU MSM8226 CS
eMMC: 16 GB Sandisk RV=06 pv = 07 ty =17
DRAM: 1024MB Hynix S4 SDRAM DI=4GB
Battery OK
Device is LOCKED, Status Code: 0
Connect USB Data Cable

may need to use:

https://www.youtube.com/watch?v=laU6NQ0LxR0

THIS DID NOT WORK

This is our recommendation as well.

Plug it into the charger
Hold the VOL DOWN key
While still holding the VOL DOWN key, press and hold the POWER key
Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
After holding the keys down for more than two minutes, release them.
The Flash Boot screen will display, and the Normal Reboot option will be highlighted
Press the VOL UP key and the device will start a normal reboot.

We're working to eliminate this issue in a future update.

UPDATE:

If you have tried the above and it didn't work, try this:

Plug in the phone for 15 minutes.
Proceed to Step 2 above.

Thanks.

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Hi @deejackson ,

Which Volume button are you pressing?

You need to press the Volume Down + Power keys (both together) to get into the Recovery mode.

Also if the phone has a Google Account you will need to know the User ID and password for the account to access the phone after it has been reset. This is because the FRP lock (factory reset protection) is enabled when resetting. Apologies if you knew this already.

Here’s a link that shows how to perform a hard reset on your model phone. Scroll down to External reset

Restore with hard reset or Recovery mode Motorola Moto G Power

Restore with hard reset or Recovery mode your Motorola Moto G Power can solve problems that have not been solved with a normal factory reset.

1- First turn off your Motorola Moto G Power completely. If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.

2- Keep holding on volume down and power keys together for a few seconds in your Motorola Moto G Power. In some devices according to the Android version the combination can be the power key and the volume key up.

3- When the Motorola logo is displayed, release the buttons.

4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
If the device menu appears in Chinese characters, click here to see how to reset a mobile in Chinese

5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.

6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.

7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Motorola Moto G Power, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 10.0.

How do I force a factory reset on my Motorola?

Use Volume buttons to scroll to Factory data reset, then press the Power button to select it..

Go to Settings > System..

Touch Advanced..

Touch Reset options..

Touch Erase all data (factory reset).

Touch Erase all data..

How do I factory reset my Moto G without command?

From the No Command screen, press and hold the Power/Lock button then press and release the Volume Up button to display menu options. 4. Press the Volume down button to highlight Wipe data/factory reset then press the Power/Lock button.