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Your mouse and keyboard have stopped working all of a sudden, but the most surprising part is they only freeze when Windows loads. In the boot-up process and the BIOS screen, they both accept commands and function as expected. This is such a pain since your mouse and keyboard act as the controlling components of your PC. Just like you can’t drive a car without a steering wheel—despite having a healthy motor—you can’t use a PC without a mouse and keyboard, no matter how competent the hardware is. That’s why we’re going to walk you through some troubleshooting steps. Read on to learn how to make your mouse and keyboard function again. 1. Try Another Mouse PortAlthough USB 1.0 and 2.0 devices are compatible with USB 3.0 ports, they don’t benefit from the optimal speed. Sometimes, the data transfer rate drops dramatically with an unmatching USB iteration that the connected peripheral stops working. Before you do anything else, you may want to try a USB 1.0 or 2.0 slot rather than USB 3.0. If this didn’t correct the malfunction, try the ps/2 port because the issue may be rooted in your USB mouse software. Use a ps/2 device if you have one, and otherwise, buy a ps/2 adapter to connect the same mouse/keyboard to a ps/2 slot. This lets you insert the device directly into the motherboard, giving you temporary access to tweak computer configs. The slot dedicated for your mouse is usually green, and the one for your keyboard is purple. (There’s also an icon to avoid plugging into the wrong port.) If you don’t have a ps/2 compatible device or adapter, you can also use a wireless mouse/keyboard and continue with the following methods. 2. Turn On USB Legacy SupportIf even the ps/2 slot doesn’t work, maybe the USB legacy support is disabled in your BIOS. Enter BIOS (See “How to open BIOS” if you don’t know how) and proceed with the following steps:
How To Enter BIOS Without Keyboard And MouseHere are three ways to access your BIOS if pressing the F12 key or launching Start isn’t an option. Method One:
Method Two:
Method Three:
3. Drain The Power Out Of Your MachineSurprisingly, users report turning off the Power switch at the back of the computer can bring your mouse/keyboard back to normal operation. The reason behind that might be an unprecedented power surge or failure that has affected your computer components. Once your motherboard faces such an error, it stops responding to that peripheral since it sees it as a threat. No matter how many times you unplug and replug the mouse/keyboard, the glitch doesn’t disappear until you clear the motherboard’s memory by evacuating its power current. Here’s how:
Note: Sometimes, switching on/off the power supply button takes you to a troubleshooting menu and rectifies your issue after that. 4. Boot Your Computer In Safe ModeIf the above solution didn’t work, chances are your problem arises from a software-related error or wrong computer settings. To make sure that’s the case and that you won’t waste your time tweaking the wrong part, boot your PC in safe mode to see if the error occurs in that mode, too. Safe mode is a diagnostic feature in Windows that loads the OS with only the essential programs. It can temporarily omit the root of your problem, and you’ll likely be able to use your mouse and keyboard again.
If your mouse and keyboard do work in this mode, you’re facing a driver problem. Note: if you’re using a ps/2 mouse and don’t access a keyboard, try this alternative path:
Note: Use the same method to exit safe mode. 5. Uninstall/Reinstall DriversDrivers are the most common cause of a non-working peripheral, be it a mouse, keyboard, or anything else. That’s because these intermediary programs tell your PC how to respond to specific hardware. If drivers are corrupted or unsupported, they can make your peripherals useless. Uninstall your previous drivers and install new ones to make sure they don’t stand guilty for your issue.
Note: You may want to repeat the same process to also delete your USB driver. Look for it in “Universal Serial Bus Controllers,” “Human Interface Devices,” or the “Other devices” category. Note 2: While working with a PS/2 device, you may also find that in the “Drivers” section. Make sure not to mistake it for the faulty mouse. Reinstalling Deleted DriversNow, it’s time to reinstall those drivers from scratch:
Note: You can facilitate the whole installation process via a third-party app. 6. Remove Intel Integrated Sensor Solutions
7. Search For Interfering DevicesAccording to some user experiences, sometimes an enigmatic driver pops up in your Device Manager, taking its toll on other drivers. If updating your mouse/keyboard driver doesn’t change anything, open Device Manager, and this time, sift through every category to find a driver with an exclamation mark next to it. Once you find it, right-click and choose “Disable.” Exit Safe Mode and retry. 8. Disable Microsoft ServicesJust like drivers, your OS services can get corrupted or infected by an unknown, non-trusted third party. Here’s how to recognize faulty services and get rid of them.
9. Undo A Recent UpdateIf your issue appeared just after an update, chances are the new files carry bugs and errors that wreak havoc on your peripherals. It’s worth reverting the update to see if the glitch persists.
10. Revert Your System To An Earlier PointSystem restore points are copies of your system configuration at a particular date. Whenever you face a logical issue out of the blue, you can simply use these points to revert your OS to the good old days.
11. Update Your WindowsUpdating Windows resolves its security gaps, enhances its protective capacity, and fixes logical errors. It can resolve whatever is wrong with your mouse and keyboard.
12. Ease Of Access SettingsAs the name suggests, Ease of Access is a computer setting that facilitates your access to certain features of the mouse, keyboard, and other functions. For example, it lets you create a customized keyboard shortcut, change the mouse pointer size, turn off mouse keys, hear audio description from the keyboard, etc. For some unknown reason, it can sometimes interfere with the performance of your mouse and keyboard. Give it a shot and tweak these settings:
13. Turn Off Fast StartupWhen enabled, the Fast Startup feature lets you boot your computer faster than normal to reduce your waiting time. It’s a combo of full shutdown and hibernation mode that stores your kernel, system status, and drivers and just closes the running programs. However, it sometimes fails to properly reload the drivers, so your hardware—e.g., mouse and keyboard—won’t communicate with the OS. To see if this is causing you the hassle, try disabling the feature:
14. Disable Power ManagementWith energy-saving purposes in mind, Microsoft has set a feature in Windows that puts the computer in sleep mode or deactivates the screen while it’s idle. Although mouse and keyboard don’t consume a lot of energy, this feature sets out to disable them to decrease power usage. Inexplicably, it sometimes fails to reactivate them once you move the cursor or press a key. Many users suggest disabling Power Management to resolve the keyboard and mouse not working.
Important: if there’s no “Power Management” tab, try the following method instead:
Why does my keyboard and mouse work in BIOS but not Windows?The keyboard working in BIOS but not in Windows issue can occur due to a driver glitch or system file corruption. Try updating the relevant drivers, disabling the sensor devices, and performing a system restore to fix the problem.
How do I fix my keyboard and mouse not working in BIOS?A simple method to troubleshoot the keyboard not working in BIOS issue is to restart the computer. To do that, you just need to click on the Windows icon on the desktop and then click the Power icon. Finally, choose the Restart option.
Does mouse work in BIOS?Cause. This behavior occurs because you cannot use a USB keyboard or mouse in MS-DOS mode without BIOS USB legacy support because the operating system uses the BIOS for device input; without USB legacy support, USB input devices do not work.
How do I enable my mouse in BIOS?Enable or disable in BIOS for ThinkPad T/X/W series. Shut down the ThinkPad, then power it on.. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. ... . In the Config menu > Keyboard/Mouse. ... . Select TrackPad/TouchPad and toggle the setting from Enabled to Disabled.. |