Paramount Plus Samsung TV not working

After several months of troubleshooting with Paramount Plus Tech Support, I have finally solved the issue of the Paramount Plus app not streaming content or live TV. The issue I had been having is that the app would work fine at certain times of the day (mostly morning and early afternoon), but then would not stream shows, movies, or live tv at other times (usually in the evening). It would try to load, and then I'd get a scrolling wheel with a blank screen, followed by an error message.  After numerous suggestions to reboot TV/modem/router, reload app, etc., I finally got Paramount Plus tech support to look at more details of my problem. Here is what they said:

"When it comes to Samsung TVs, the DNS configurations can impede on viewing when using our app as these settings as these settings send you to the proper servers to access the service. If these settings do not match your internet providers recommendations, then this can cause the issues you are experiencing on the Samsung. Also, IPv4 and IPv6 protocols can impede on viewing as well as these are used to make communication with our servers and others possible. Ensuring that DNS configurations match the ISP and having both IPv4 and IPv6 protocols enabled will allow for better communication between your device and our servers which will prevent the interruptions you are experiencing on this one device. To ensure this set-up is correct on your network, you would need to have your internet provider ensure this as we do not have access to the network. "

Rather than call my ISP, I accessed my router to view the internet port DNS settings, and then manually entered that same DNS setting into my Samsung Network connection. The setting had been set to "obtain automatically." And since that time, the Paramount Plus app has worked flawlessly, and my other apps have loaded more quickly than previously.

Therefore, if you are experiencing buffering errors or Paramount Plus content not loading on your Samsung smart TV, you will be able to fix the error after reading this article.

With the Paramount Plus not loading error on your Samsung smart TV, you will not be able to watch your favourite shows, movies, and episodes.

The Paramount Plus not working on Samsung smart TV could extend to not being able to watch Live programs. And if you keep scrolling, you will likely see a blank screen with no content to stream or watch.

So, if these are a few of what you experienced with the Paramount Plus app on your Samsung smart TV, this article will provide a step-by-step approach to resolve the issue.

Why is Paramount Plus not Working on Samsung TV?

Table of Contents show

1. Why is Paramount Plus not Working on Samsung TV?

2. Paramount Plus not Working on Samsung TV

3. Check your Internet Connection

4. Change your Samsung Smart TV DNS to Match your Router

5. Update your Samsung Smart TV Firmware

6. Delete the Paramount Plus App and Reinstall the App

6.1. Delete App on Samsung Smart TV

6.2. Reinstall the Paramount Plus app on your Samsung TV

7. Cold Boot your Samsung Smart TV

8. Paramount Plus Error Something went Wrong Samsung TV

9. Paramount Plus not Loading on Samsung TV

9.1. Clear Paramount Plus App Cache

9.2. Force Close the Paramount Plus app.

10. Paramount Plus Error Code – Samsung TV

It is a big frustration if you can’t find out why is paramount plus not working on Samsung TV after committing to start using the streaming service on your smart TV.

However, below are some of the reasons why Paramount plus is not working on your Samsung TV.

• You do not subscribe to the Paramount Plus plan.
• Paramount Plus doesn’t support your Samsung TV
• The Paramount Plus app is outdated.
• If you are using an iOS you are probably using an outdated version.
• You can’t use Paramount Plus on your Samsung TV if it’s running Android 4.4
• Your Samsung TV is Tizen OS instead of Samsung Smart TV (Orsay OS).

A few Samsung TV is using the Tizen OS. So, if your Samsung TV falls in this category you won’t be able to run the Paramount+ app on the TV which is probably why is paramount plus not working on Samsung TV with Tizen OS.

Paramount Plus not Working on Samsung TV

With the Paramount Plus working on your Samsung TV you can access different content on your TV. But, if it’s not working it can be frustrating accessing the platform. There, we will discuss how to fix Paramount plus not working on Samsung TV in this part of this article.

Check your Internet Connection

The first thing to consider when Paramount Plus is not working on your Samsung TV is to check whether you have a stable network or not. If you are connected to a WiFi check whether you are still connected to the internet.

You can also switch from WiFi to cable by connecting the WiFi directly to your Samsun TV using an ethernet cable you bought with the WiFi.

However, check the speed of your internet service to know whether it’s a network problem or not.

Simply visit fast.com on another device connected to the same WiFi to check the speed of your WiFi.

If you have an internet speed above per second on average it shouldn’t be the reason why Paramount plus is not working on your Samsung TV.

Change your Samsung Smart TV DNS to Match your Router

If your Router or WiFi and Samsung Smart DNS is different, you will likely experience Paramount Plus not working on the Samsung smart TV. So, it is advisable to make sure that the two devices have the same DNS if the feature is not set to “Obtain Automatically” on your smart TV.

Therefore, here, we will discuss how to manage and change your Samsung Smart TV DNS and enter the Router DNS to fix Paramount plus not working on Samsung TV.

• Power on your Samsung smart TV.
• Press your TV remote to “Menu” or “Source.”
• Navigate to “Network” and select it.
• Choose “Network Status” from the screen.
• Click on “IP Settings.”
• Choose the “DNS Settings” option.
• Choose “Enter Manually” if it’s set to “Obtain automatically.”
• Input your Router or WiFi DNS address
• Press OK.
• Done.

With the DNS set to the WiFi or Router DNS, the Paramount Network not working on your Samsung TV should be fixed.

Meanwhile, I recommend that you should use the automatic option to be able to watch your favourite Paramount Plus movies or live program when you are not connecting to the same WiFi whose DNS is used on your Samsung smart TV.

Update your Samsung Smart TV Firmware

If changing your Samsung Smart TV DNS to match with your Router’s or WiFi‘s DNS does not fix the Paramount Plus lagging or not loading with a blank screen on the device, then you want to consider updating the smart device firmware.

Don’t miss how to activate Paramount Plus on all smart and streaming devices.

Therefore, in this part of the article, we will consider how to update your Samsung Smart TV firmware to fix Paramount Plus not working on Samsung Smart TV. 

• Switch on your Samsung smart TV and press the “Home” button.
• Use the navigation button to navigate to “Settings” and press “OK” to select it.
• Scroll down to select “Supports.”
• Choose “Software Update.”
• Select “Update Now.” The Smart TV will search for a new update manually and install it on the TV if there is an update available.

Meanwhile, to automatically update your Samsung Smart TV choose the option to update the device online whenever there is an update available. This will ease the stress of doing a manual update each time.

Delete the Paramount Plus App and Reinstall the App

Most times, when apps are not working on my Samsung Smart TV, and I choose to remove the app and reinstall it, I often find a solution to the problem by doing this. This approach will not only remove the app but will also clear the app cache and data.

Delete App on Samsung Smart TV

Follow the steps below to manage and delete/remove the Paramount Plus app from your Samsung smart TV.

• Turn on your Samsung Smart TV.
• Open up the TV menu by pressing the “Home” button once.
• Use the arrow key to navigate to “Apps” and press “OK.” 
• Navigate to “Settings” at the top right and select it.
• Find and select “Paramount Plus app” from the list.
• Choose “Delete >>Delete.”
• Done

The Paramount Plus app will be removed from your Samsung Smart TV. Do not proceed to reinstall the app instantly. Restart your smart TV and follow the steps below to reinstall the paramount Plus app on your Samsung TV.

Reinstall the Paramount Plus app on your Samsung TV

Take the following steps to reinstall the Paramount Plus app on your Samsung smart TV after you have restarted your TV.

• Power on the TV (Samsung Smart TV).
• Navigate to “Apps” and sign in to your Samsung account.
• Search for “Paramount+” and select it.
• Click on “Install” to download an app on your TV.
• Done.

Now, follow the steps that we share in this article on how to activate Paramount Plus on Samsung TV to activate the newly installed app on your Samsung TV.

Cold Boot your Samsung Smart TV

Another step to consider to fix the Paramount Plus app not working on Samsung Smart TV is to cold boot your TV. We don’t do this often, but it’s a better way to fix apps or TV malfunctioning.

• Power off your Samsung smart TV.
• Unplug the TV from the wall socket.
• Wait for about 5 to 30 minutes.
• Plug the TV into the wall socket and turn on the TV 
• Done.

With what we have in this article, we believe that the Paramount Plus not working on Samsung Smart TV should be fixed.

Paramount Plus Error Something went Wrong Samsung TV

If your Paramount Plus app says paramount plus error something went wrong Samsung TV please do the following.

• Put your Samsung TV in standby mode by powering it off.
• Unplug the TV from the power source or wall socket.
• Wait for 30 seconds or more to discharge the power in the TV completely.
• Plug in the TV and press the power button.
• Navigate to the Paramount Plus app and open it

The paramount plus error something went wrong Samsung tv message should be clear.

Paramount Plus not Loading on Samsung TV

The quickest way to fix Paramount plus not loading on Samsung TV include the following.

• Clear the Paramount Plus app cache.
• Force Close the Paramount Plus app.
• Restart your Samsung TV.

With the troubleshooting tips above you can fix Paramount plus not loading on your Samsung TV.

Clear Paramount Plus App Cache

To fix the paramount app not working on Samsung TV because the Paramount plus app isn’t loading kindly follow the steps below to clear the app cache.

• Go to Settings
• Choose Device Care
• Select Manage Storage.
• Choose the Paramount Plus
• Select View Details
• Click Clear Cache.

Once you have successfully cleared the Paramount Plus app cache reopen the app to see if the app would load as expected. If it doesn’t load please try the steps below.

Force Close the Paramount Plus app.

For paramount plus not loading on Samsung TV I expect you to force close the app first and relaunch it before concluding that the app isn’t loading.

However, if you don’t know how to force close the Paramount Plus app on your Samsung TV kindly follow the steps below.

• Press the Samsung TV remote Menu
• Select Smart Hub
• Choose Applications.
• Scroll down to the Paramount Plus app and press the “Enter” button.
• Choose the “More Options.”
• Click on “Force Close.”

This will force close the Paramount Plus app. Reopen it again to see whether the app will load.

Paramount Plus Error Code – Samsung TV

The Paramount Plus error code – Samsung TV occurs when the Paramount Plus activate code for your Samsung TV expires. As such you can’t use the activation code but you can generate a new activation code on the TV and go to https://paramountplus.com/activate to activate your Samsung TV.

Therefore, to generate a new activation code for your Samsung TV on the Paramount Plus app kindly follow the steps below.

• Exit the Paramount plus app.
• Go to Apps >> Paramount Plus >> Enter [to open the app].
• Choose “On the Web” to generate a new activation code for your Samsung TV.
• Take note of the Paramount Plus code and paramount.com/activate.
• Open your web browser [on phone or PC]
• Visit https://paramountplus.com/activate
• Enter the “Activation code” and click on the “Continue” button.
• Sign into your premium account.

Once you have taken the steps above your TV screen will refresh automatically. If you follow the steps above and completed it within 15 minutes you won’t face the Paramount Plus error code – Samsung TV.

Paramount plus Samsung TV not working can be frustrating and the reason behind it could be different from one TV to another.

Therefore, with this guide, you should be able to fix the paramount plus Samsung tv not working.

But if you have a problem regarding any paramount plus Samsung tv error please use the comment section so that we can help in the little way that we can.

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