Quality management in Operations Management PDF

Operations management is the process that turns different inputs of a business into the output; it consists of all the activities involved in producing a good or service from raw materials. There are different tools to achieve operational excellence or devise a successful operations strategy. Total Quality Management (TQM), Just in Time (JiT) inventory management, Six Sigma approach are to name a few tools used by firms around the globe. However, lean management and Operational Excellence Management System (OEMS) are more modern approaches towards creating and implementing an effective strategy. It is evident from case studies, and industry expert opinions that a quality operations management strategy leads the production of quality goods and services achieves a lower cost of production, lessens error and creates a more efficient production system. Operations management plan is indeed a critical factor of success for an organisation to achieve a competitive edge and sustain in the long run.

Table of Contents Show

What is quality management in operation management?
Why is quality management important in operations management?
What are the four quality management?
What is total quality management in operation?

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What is quality management in operation management?

Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.

Why is quality management important in operations management?

It helps an organization achieve greater consistency in tasks and activities that are involved in the production of products and services. It increases efficiency in processes, reduces wastage, and improves the use of time and other resources. It helps improve customer satisfaction.

What are the four quality management?

Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.

What is total quality management in operation?

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Primary elements of TQM.