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How do I earn rewards from retailers through Navy Federal Member Deals?

Sign in to your online account and select the credit card you’d like to use from your “Account Summary.” Click “Member Deals” under “Rewards Points,” select a merchant and start shopping.

I have a Navy Federal Platinum credit card. Can I earn rewards on Member Deals?

Yes, Platinum cardholders receive cash back in the form of a statement credit.

What do I need to access Member Deals?

All you need is a Navy Federal Credit Card. Rewards earned from shopping with participating merchants in Member Deals will be credited to your Navy Federal Credit Card account.

Can I redeem rewards for merchandise at Member Deals?

No. Visit redeem rewards in cardholder resources for more information.

I’m trying to go to the Member Deals website, and it says I must have cookies enabled. What does this mean? What do I do?

Cookies must be enabled in your web browser to receive credit while shopping at many of our online retailers. Please check your browser's "Help" section for more information on how to enable cookies.

Why are cookies required?

We need to be able to track purchases in order to successfully give rewards for shopping at Member Deals. This tracking function is performed using cookies both from Cartera's affiliate networks and from many of the retailers in Member Deals. Though Member Deals doesn’t require cookies for you to access the website, retailer and affiliate network cookies are required in order to successfully shop and earn rewards.

Can I go shopping and give my rewards to someone else?

No. Rewards are non-transferrable.

Do I need to keep the order number I receive from the retailer?

Yes. Order information you receive from a retailer is reported back to Member Deals to award rewards. If you have questions regarding rewards earned with Member Deals, please use our email customer service tool located in the "Contact Us" section of the Member Deals website. If you have a question about your order, please contact the retailer directly.

Do I need to mail anything in?

No. After the purchase is made, the retailer will report the information needed to post your rewards back to Member Deals. Member Deals will use this information to post rewards to your account.

How are the rewards I earn calculated?

Rewards earned are calculated on the net amount of eligible purchases. Taxes, special handling charges, returns, freight or shipping costs and any unshipped products aren't included in the rewards calculation. Individual retailers determine eligible purchases. Please refer to the retailer detail page for complete information.

After I make a purchase from a Member Deals retailer, when will the rewards post to my account?

The rewards typically post to your account within 8 weeks of the purchase date. Some exceptions do apply. See participating retailer offer information on the Member Deals website for complete details.

Why am I seeing my rewards appear faster on my Member Deals account than on my Navy Federal online rewards statement?

The rewards are typically credited to your Member Deals account as the merchant reports the purchase. Your rewards post to your Navy Federal online rewards statement 1 business day after your Member Deals account is credited.

How do returns, exchanges and/or backorders affect the rewards earned for the purchase?

If any part of a qualifying order is returned to the retailer or isn't completed, your rewards for that transaction may be reduced or removed from your Member Deals account. Please check each retailer's policy for returns.

How do I know if my rewards have posted to my Member Deals account and are available for use?

Sign in to your online account and select the credit card you used from your “Account Summary.” Click “Member Deals” under “Rewards Points.”

Is there a limit to the number of rewards I can earn through Member Deals?

No. The more you shop, the more you earn. As a reminder, you can’t earn rewards for taxes, special handling charges, freight or shipping costs or any unshipped or returned products. In addition, please refer to the retailer offer page for complete information regarding eligible purchases.

Why is the retailer I recently shopped with no longer an option?

The Member Deals program is continually trying to find the best retailers for members to shop with. From time to time, the available retailers may change. If there’s a particular retailer you’d like to shop with, please contact us with your comments.

What browsers can I use to view the Member Deals website?

Windows: Recommended browsers include Internet Explorer 7.0 and above and Firefox 3.5 and above. Other compatible browsers that support frames, Javascript, cookies and Secure Socket Layer (SSL) protocol may work with reduced site functionality.

Macintosh: Recommended browser is Safari 2.0. Other compatible browsers that support frames, Javascript, cookies and Secure Socket Layer (SSL) protocol may work with reduced site functionality.

Can I earn rewards for shopping at an online retailer that isn’t on this website?

No, you must click through a valid link from the Member Deals website to earn rewards for the purchases you make.

If I’m just browsing and don't make a purchase, can I go back directly to the retailer at a later date and earn rewards?

No, you must come back to Member Deals and click through the links for that specific retailer.

I just went shopping at a retailer listed on the Member Deals website. Can I earn rewards for my purchase even though I didn’t access the retailer's website through Member Deals?

No, you must click through Member Deals retailer links to earn rewards. This is how we’re able to confirm your purchase.

How do I know if my purchase is qualified to earn bonus rewards?

In order for a purchase to qualify for bonus rewards, you must make the purchase with your Navy Federal Credit Card and access the merchant link or purchase a retail gift card through Member Deals.

Shipping, handling and taxes aren't eligible for bonus rewards with some participating merchants.

On a merchant-by-merchant basis, specific products, types of purchases, shipment destinations, third-party services, etc. may not be eligible for bonus rewards. Merchants may exclude bonus point offers on purchases shipped outside of the continental United States. Please be sure to read each merchant's terms and conditions for specific exclusions.

You can also reference the Member Deals Terms & Conditions for complete program details.

How can I unsubscribe from marketing emails?

You may unsubscribe from Member Deals marketing emails by selecting the "View My Shopping Account" link on the Member Deals website, then clicking "Profile" to indicate your preferences.

Can I get a replacement credit card at Navy Federal?

Can I replace my credit card with a new one?

How much does it cost to get a new card from Navy Federal?

How long does it take to get a credit card from Navy Federal?