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Terms in this set (19)
Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages.
Please select the best answer from the choices provided.
False
Which of the following statements is NOT true about good
communication?
A.
Good communication makes it difficult to express wants and needs.
B.
Good communication helps prevent misunderstandings.
C.
Good communication allows for expression.
D.
Good communication builds healthy relationships.
A.
Good communication makes it difficult to express wants and needs.
Speaking skills to work on for effective communication include
__________.
A.
reading body language and active listening
B.
voice volume, tone, and pitch
C.
reading body language and voice volume
D.
tone, pitch, and active listening
B.
voice volume, tone, and pitch
Which of these attributes are consistent with a passive communicator?
A.
low self-esteem, anger at self, disrespected by others
B.
criticize, blame, or attack
others
C.
interrupts and does not listen to others
D.
good eye contact, good posture, and well-respected
A.
low self-esteem, anger at self, disrespected by others
An assertive communicator uses "YOU" messages, which often lead to fights.
Please select the best answer from the choices provided.
False
Which
of the following messages is most clearly stated?
A.
Please be here around 7:00 tomorrow.
B.
Please be here around 7:00 a.m.
C.
Please be here at 7:00 a.m. tomorrow.
D.
Please be here tomorrow.
C.
Please be here at 7:00 a.m. tomorrow.
Which of the following is a barrier to effective communication?
A.
using excessive amounts of jargon
B.
communicating while physical
distractions are present
C.
using an incorrect communication channel
D.
all of the above
D.
all of the above
Assertive people have all of the following attributes EXCEPT:
A.
self-respect
B.
respect for others
C.
high self-esteem
D.
superior attitude
D.
superior attitude
In certain situations, simple images can be more effective communication tools than written or verbal instructions.
Please select the best answer from the choices provided.
True
Which of the following statements is NOT true for aggressive communicators?
A.
criticize, blame, or attack others
B.
speak loudly and overbearingly
C.
listen well
D.
use humiliation and intimidation
C.
listen well
Developing and improving communication skills will help ensure that messages are sent and received properly.
Please select the best answer from the choices provided.
True
Conflicts arise when __________.
A.
values differ or are questioned
B.
power is used to manipulate
C.
perceptions
vary
D.
all of the above
D.
all of the above
Which of the following is NOT a benefit of being an assertive communicator?
A.
gaining self-confidence
B.
earning respect from others
C.
creating dishonest relationships
D.
improving decision-making skills
C.
creating dishonest relationships
It is best to be an aggressive communicator because then you will always get what you desire.
Please select the best answer from the choices provided.
False
An active listener is someone who interrupts the speaker to ask questions.
Please select the best answer from the choices provided.
False
One should always use a low voice when speaking.
Please select the best answer from the choices provided.
False
Identify the statement that does NOT demonstrate active listening.
A.
"So what I heard you say was __________."
B.
"What did you mean by __________?"
C.
"Sorry, I was distracted. Could you repeat __________?"
D.
"I guess you must have felt __________."
C.
"Sorry,
I was distracted. Could you repeat __________?"
Which of the following statements is a blaming message?
A.
"I think we made a mistake."
B.
"You've messed up everything!"
C.
"We can't mess this up."
D.
"I apologize for the error."
B.
"You've messed up everything!"
Text messaging is an example of nonverbal communication.
True
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