When should the NA identify a resident?

What are the precautions to prevent a resident from falling?

Learn the answer to this CNA question.

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  • What are the precautions to prevent a resident from falling?

What are the precautions to prevent a resident from falling?

1. Assess the needs of the resident. 2. If the resident is identified as "risk for falls," a sign should be placed so all staff knows to be alert for extra precautions. 3. While the resident is in bed, the bed should be kept in the lowest position, with side rails up. 4. Before standing, allow the resident to sit or dangle at the edge of the bed to prevent dizziness. 5. The resident should wear rubber-soled shoes or socks with grippers. 6. The floor should be free from small rugs, puddles, or items that could cause the resident to trip. 7. During standing or transferring, brakes on the bed and wheelchair must be locked.

When should the NA identify a resident?

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The process of exchanging information with others by sending and receiving messages

Communicating involving the use of spoken or written words or sounds

Communicating without using words

The different groups of people with varied backgrounds and experiences who live together in the world

A system of learned behaviors, practiced by a group of people, that are considered to be the tradition of that people and are passed on from one generation to the next

Phrases that are used over and over again and do not really mean anything

Information based on what a person sees, hears, touches, or smells

Objective information/Signs

Information that a person cannot or did not observe, but is based on something reported to the person that may or may not be true

Subjective information/Symptoms

The inability to control the bladder or bowel's

Skin that is blue or gray

An accident, problem, or unexpected event during the course of care that is not part of the normal routine in a healthcare facility

An accident or incident that results in great physical or psychological injury or death

A loss of function or ability

The ability to see objects in the distance better then objects near by

The ability to see things near but not far

A condition that occurs when blood supply to part of the brain is blocked or a blood vessel leaks or ruptures within the brain

Cerebrovascular accident/stroke/CVA

Paralysis on one side of the body

Weakness on one side of the body

Slurred speech or and an ability to speak

Inability to understand spoken or written words

Laughing or crying without any reason or when it's inappropriate

Violet or hostile behavior

Guidelines: careful documentation

Document care –
immediately after it is given
Use black ink
Mistake – draw one line and right correct information then initial and date
As specified in the care plan
Use 24 hour clock or military time

Think before documenting – be brief and clear

Use facts, not opinions

Sign full name and title date

Guidelines: incident reporting

Tell what happened – time and the mental and physical condition of the person

Tell how the person tolerated the incident – his reaction

State the facts; do not give opinions

Do not write anything in the incident report on the medical record

Describe the action taken to give care

Include suggestions for change

Guidelines: telephone communication

When making a call, follow the steps:

Always identify yourself before asking to speak to someone never ask who is this when someone is calling

After identifying – ask for a person with whom you need to speak

Person available – identify self again; state why you are calling

Person not available – ask to leave a message

Leave a brief clear message – name facilities name phone number and brief description of why you call

Be polite – thank person who takes message

When answering calls, follow the steps:

Always identify facilities name, your name and your position

Place call her on hold – if you need to find the person the collar wishes to speak with

Call are leaving message – write down and repeat

Thank the person for calling and say goodbye

Guidelines: hearing impairment

Make sure resident is wearing it and turned on

Reduce or remove noise – close doors if needed

Get residents attention before speaking

Speak clearly slowly and in good lighting directly face the person

Do not shout or mouth the words in exaggerated way

Pitch of voice– Low

Resident may read lips – no chewing gum or eating while speaking

Resident here's better out of one ear – speak and stand on that side

Use short sentences and simple words

Repeat what you have said using different words

Use picture cards or notepad

Some have speech problems and difficult to understand Dash asked to repeat or write down

Be understanding and supportive – hearing to Decline normal for age

Guidelines: vision impairment

Eyeglasses -clean and being worn and fit well

Contact lenses – leave care to resident

Knock on door and identify self– Let resident know when leaving

Proper lighting in room – face resident when speaking

Entering new room with resident – orient him or her to where things are

Always explain what you were doing while caring for resident – give specific directions

Imaginary clock – guide to explain position of objects

Personal items or furniture – do not change the position

Call light– Tell resident where it is

Doors – completely open or completely closed

Walking – walk slightly ahead of resident and let resident touch arm

Encourage the use of other senses

Use large clocks, clocks that chime and radios to help keep track of time

Resident guide dog-do not play with, distract, or feed it

Guidelines: communication and stroke

Questions and directions – simple

Ask yes or no question

Agree on signals

Listen attentively – give time to respond

Resident can write – pencil and paper

Use weaker or involved to referred to side with paralysis or weakness

Call light – within reach

Verbal and nonverbal communication – express your positive attitude

Aid communication –Use communication boards or special cards

Guidelines: combative behavior

Never hit back – block physical blows or step out of the way

Allow resident time to calm down

Insured the resident is safe and give him or her space – at least arm's-length away

Remain calm – lower tone voice

Be flexible and patient

Stay neutral – no responding to verbal attacks or argue or accuse

Gestures– No frightening or startling

Consider what provoked the resident

Report inappropriate behavior to nurse

Guidelines angry behavior

Stay calm

Do not argue or respond to verbal attacks

Empathize with resident

Try to find out what caused the anger

Treat resident with dignity and respect

Answer call lights promptly

Stay at a safe distance if resident becomes combative

Briefly describe three steps in the communication process.

First step – sender sends a message

Second step – receiver receives message

Third step-provides feedback by restating message or responding

Give one example of nonverbal communication.

Tone- How a person says something

Body language

Facial expressions

Posture

What is some positive responses to cultural diversity?

acceptance and knowledge
Not bias

Why should "why" questions be avoided when talking with residence?

It makes people feel defensive and you may receive an angry response

If a resident speaks a different language than the nursing assistant does, what can the nursing assistant do?

Speak slowly and clearly
keep message short and simple
be alert for words resident understands or signs that resident is pretending
may need pictures or gestures
ask someone to interpret

What is one way to provide feedback while listening?

Focusing on the person sending message and giving feedback by showing acknowledgment,
a question, or
repeating sanders message

What can silence or pauses help a resident do?

Encourages the other person to gather their thoughts and compose messages

What is one reason that a nursing assistant should not ignore a resident's request?

It is considered a negligent behavior

With whom should NAs use medical terminology – care team members or residents and their families?

List 10 signs and symptoms that should be reported immediately to the nurse.

SHAW ALL FCCT McB

Falls

Chest pains

Sever headaches

trouble breathing

abnormal pulse, respiration, or blood pressure

change in mental status

sudden weakness or loss of mobility

high fever

loss of consciousness

change in level of consciousness

bleeding

change in residence condition

bruises, abrasions, or other signs of possible abuse

Describe for reasons why careful documentation is important.

Guarantee clear and complete communication among all care team members

Legal record of every residents treatment

Helps protect nursing assistants and there employers from liability by proving what they did

Gives an up-to-date record of the status and care of each resident

When should care be documented – before or after it is done?

Immediately after it is done

Convert 10:00 p.m. to military time.

Convert 1400 hrs. to regular time.

What is considered an incident at a facility?

Something that is not part of the normal routine

A mistake an care such as
feeding a resident from the wrong meal tray resident falling or being injured
accusations made by resident

Give two reasons why computers maybe used in a facility.

What is the purpose of the resident call light or call system?

Provides a way for resident to call staff for help

When a resident has a hearing impairment on who's face should the light be shining ball communicating – the residents or the nursing assistants?

How can a nursing assistant explain the position of objects in front of a visually impaired resident?

Use an imaginary clock as a guide

How should questions be phrased to a resident who has had a stroke?

Phrase questions so they can be answered with a yes or no

How should a nursing assistant referred to the weaker side of a resident who has had a stroke?

Weaker, involved, affected

What should a nursing assistant always do after a resident behaves inappropriately?

Report the behavior even if they think it was harmless

What should an NA do if resident doesn't hear her, doesn't hear correctly, or doesn't understand?

Face resident and speak directly to resident using a low, pleasant, professional tone of voice.

What should an NA do if a resident is difficult to understand?

Ask resident to repeat or explain and then restate in own words to make sure you understand

Should NAs offer opinions or advice?

No, out of their scope of practice

When communicating with residents, what steps should the NA remember?

Always greet using his/her preferred name

Identify self

Topic being discussed- focus on it

Face resident when speaking

Giving care- talk with resident

Resident speaks- listen and respond

Praise and smile often

Encourage resident to interact with you and others

Be courteous

Leaving room- tell resident

What are some ways to ensure NAs send and receive clear messages?

Be a good listener- allow other person to express ideas completely

Provide feedback- acknowledge, ask question, or repeat senders message

Bring up topic of concern- non threatening way to let resident decide if they want to discuss it

Let some pauses happen- encourages person to gather thoughts and compose messages

Tune into other cultures- learn words and expressions

Accept resident's religion or lack of- respect resident, do not question their beliefs, and don't discuss your beliefs

Understand the importance of touch- ask permission, learn about resident's and adjust needs

Ask more- resident reports symptoms, events, or feelings- have them repeat- ask for more info

Make sure communication aids clean and good working order

What are some ways that could help with communication and developing good relationships?

Avoid changing subject resident wants to talk about-

Do not ignore residents request- considered negligent behavior; either honor or explain why can't be fulfilled and report

Do not talk down to an elderly or disabled

Sit or stand near resident who started conversation

Lean forward in chair when resident is speaking

Talk directly to resident

Approach the person who is talking

Put self in resident shoes- empathize

Sho resident families and friends that you have time for them too-

listen, give privacy for visits, ask family questions: great source of info

After an oral report, what must an NA do?

Document when, why, about what, and to whom the oral report was given

What is the key to care planning?

What does a medical chart include?

Admission, graphic, and flow sheet

Medical history

Doctor orders

Progress and nurses notes

Test results

What should be filed if a resident falls, nursing assistant makes a mistake in care, NA or resident breaks or damages something, resident or family makes request outside NAs scope of practice, a resident or family makes sexual advances or remarks, or NA injured on job, exposed to blood or bodily fluids?

An incident report must be filed

What is the most common type of stroke?

Ischemic stroke- blood supply is blocked, brain cells begin to die- no oxygen

After a resident has a stroke, what might they experience?

Hemiplegia

Hemiparesis

Expressive and/or receptive aphasia

Loss of sensation and cognitive abilities and memory

Incontinence

Confusion

Poor judgment

One-sided neglect

Emotional lability

Dysphagia

What maybe the cause of combative behavior?

Disease affecting brain

Frustration

Personality

A person expresses thoughts, feeling, and beliefs in a direct honest way and involves respect for a persons own needs and feelings and for those of other people

A person expresses his thoughts, feelings, and beliefs in a way that humiliates, disgraces, or overpowers the other person and little or no respect is shown for the needs for feelings of others

This sheet contains protected health information about the person, such as name address, Social Security number, date of birth, and email address among other items

Shows illnesses, immunizations, medications, previous surgeries, family and social history

This provides instructions given to other members of the care team

This shows updates from all care team members detailing changes or new information in the persons condition

This shows blood test, lab results, other tests

This shows the person is reported symptoms and actions taken to address them

Check off sheets for documenting care; may also be called ADL sheet

What should a NA do if a resident is confused?

How to support a resident who becomes confused.
If the resident was previously alert and suddenly becomes confused, notify the nurse..
Get the resident's attention and introduce yourself..
Provide simple explanations about time and place..
Redirect the resident by finding an activity or getting a snack..

What is one NA responsibility during the admission of a new resident?

Pack resident's belongings and involve them in the packing process; introduce residents to all staff members in new area.

What is the primary responsibility of the NA?

1. Feed, bathe, and dress patients. Certified nursing assistants help patients with their basic needs. Generally, this means helping them bathe, dress and feed themselves.

Which of the following is an appropriate way for an NA to refer to a resident's weakened side when assisting with dressing?

Which of the following is an appropriate way for an NA to refer to a resident's weakened side when assisting with dressing? Involved side.