A knowledge management system (KMS) is an essential part of almost every successful business. Yet why do many new businesses and startups disregard it as an optional component? Show
The expensive costs of managing a knowledge base and maintaining it regularly are the main reasons. The struggle of updating knowledge articles using complicated tools is another reason why businesses avoid building knowledge bases. However, with the right KMS, you can avoid all these issues. And build an easily manageable knowledge base on a tiny budget. We found several knowledge management systems that are made for businesses just like yours and many more. In this guide, we take a closer look at the systems to find the right KMS for your project. Let’s get started. Best Knowledge Management Systems & SolutionsWe wanted to find the best knowledge management systems and solutions you can use to build different types of knowledge bases. Below you’ll find our top picks. 1. KnowAll on WordPress
KnowAll is a complete solution for building all kinds of knowledge management systems for businesses and education. The main benefit of using KnowAll is it’s easy to start with. It’s basically a plug and play theme for WordPress. Everything is made to help you build your knowledge base in no time and to customize it to align it to your brand. With KnowAll, building your knowledge base is as easy as starting a blog. You can create new articles in a few clicks, order them and organize them in categories and subcategories. The theme offers multiple design options to cater to your needs in terms of user interface. But that’s not all, the value added on top of the knowledge base is the statistics. With KnowAll you’ll be able to see what are your most viewed articles and ask your readers for some feedback so you get to see which articles were useful and which ones need improving. Best Features Of KnowAll
2. Document360
Document360 is a self-serve knowledge base software that falls under the discipline of the knowledge management system. It is a complete solution for collecting, organizing, retrieving, and sharing knowledge for your customers and internal users which you can define. Best Features Of Documents360
3. Zendesk Guide
Zendesk is known as one of the best software for customer support management. But, it can handle much more than support tickets and live chat. Zendesk also features a smooth knowledge management system called Zendesk Guide. Which you can use to setup both private and public knowledge bases to serve customers and employees. Zendesk Guide is a part of the Zendesk software suite. When you subscribe to Zendesk you get access to several other tools. This makes it a more suitable option for larger businesses and enterprises. Best Features Of Zendesk
4. HelpJuice
HelpJuice is a modern and easy to use knowledge base software that’s ideal for startups and small businesses. The software is being used by many reputable big brands such as Walmart to startups like Monday. Unlike most other KB software, HelpJuice is easier to setup and manage. It also has an innovative editor that allows you to create well-structured content while keeping change history. Best Features Of HelpJuice
5. HubSpot Service Hub
HubSpot’s Service Hub is a full suite of customer service software that provides you with everything from live chat and help desk to knowledge base and customer feedback surveys. All of these tools are built on HubSpot’s CRM, giving your business one unified view of customer interactions. Best Features Of HubSpot
6. Zoho Wiki
Zoho is a platform popular for its suite of affordable business tools. Zoho is cheap but their tools are also very basic. Similar to most of their software, Zoho Wiki is a knowledge management software with basic features. It has everything you need to setup a wiki-style knowledge base. Nothing more. Due to its limited features and functionality, it’s most suitable for creating private knowledge bases for small teams and businesses. Best Features Of Zoho Wiki
7. Lessonly
Lessonly is a knowledge management software made specifically for creating employee training and private knowledge bases. It comes with a set of tools to make things easier for you to train teams. Like allowing users to practice handling support tickets, live chat practice, and much more. Lessonly is available in 2 pricing plans. However, the company hasn’t specified the prices on the website. The pricing will be calculated based on the number of users and the tools you need for your knowledge base. Best Features Of Lessonly
What Is A Knowledge Management System (KMS)?A knowledge management system can be defined in many ways. For some, it’s a teaching and learning platform. For many others, it’s a platform for solving problems efficiently. Simply put, a knowledge management system is the platform or the tool you use for sharing knowledge. For example, with a knowledge management system, you can create articles, documents, and guides. You can then make them available to your customers or employees to let them find solutions to common issues related to your product. Whether it’s to educate your customers on how to use a product. Or teach your employees how to handle different situations. We can all agree that a knowledge base can be beneficial for all types of businesses in many ways. Create a Knowledge Management System - The Easy Way! Build a searchable KMS and keep your team on the same page. Benefits Of Knowledge Management & SharingIf you need further convincing, here are just a few of the many benefits of knowledge management. Reduce the Costs of Customer SupportWith a knowledge base, you empower your customers and employees to find solutions by themselves. If a customer is having a problem, they can search for an answer in the knowledge base. Employees can use the knowledge base to find guides on how to handle certain situations like responding to customer inquiries. Either way, it can help cut down the time and costs that go into answering emails and phone calls. Train Employees and TeamsPrivate knowledge bases are commonly used by companies to train and educate their employees and teams. You can create multiple knowledge bases for each department. Fill it with courses, solutions, and guides. So that they can find tutorials guides to common problems all on their own. Faster Problem SolvingKnowledge bases also help you save time by providing on-demand solutions. Customers no longer have to call and wait on hold for hours to fix a problem. Employees don’t need to go through months of training to answer simple questions. It’s all in the knowledge base. It’s just a single search away. Share Expert KnowledgeConsult an expert is now a thing of the past. With a knowledge base, you become an expert. Knowledge bases are filled with guides and documents made by experts. There’s no need to seek help elsewhere. Better Search Engine RankingPublic knowledge bases can also be used as a great source for SEO. You can optimize knowledge articles and content to rank higher on search engines for specific keywords. Different Types Of Knowledge Management SystemsThe first step in developing a knowledge management system is to set clear goals. What’s the main purpose of your knowledge base? Is it to serve customers or manage your own departments? Once you have a clear goal, you can find the right KMS based on different types of knowledge bases. Customer Support SystemsThese are public knowledge base systems you make to serve customers. Customer support knowledge bases include tutorials and guides. Especially answers to common issues related to products or services. This allows customers to find solutions without needing to contact customer support. Expert Knowledge SystemsExpert knowledge systems are often made private to serve a company’s team or a department. For example, the customer support department can use an expert knowledge system to quickly find answers to common customer problems. This type of knowledge bases includes expert guides made on specific topics. Document Management SystemsJust as the name suggests, document management systems are knowledge bases for managing documents. It’s especially useful for businesses that offer multiple products or services. Document management systems help you create one large manual for all your products in one place. Database Management SystemsDatabase management systems are used to store and share different types of data related to a product or business. Whether it’s data related to customers or product history, database management helps keep everything well organized. Which Knowledge Management System Should You Use?Finding the right knowledge management system that includes all the necessary tools for your business is not that difficult. Here’s our suggestion. WordPress is the ideal choice for building knowledge bases for small to medium-sized businesses and startups. You can use it to build all kinds of public and private knowledge bases. It supports thousands of plugins for extending functionality. And it’s extremely affordable. For large enterprises and corporations, we recommend going with an all-in-one solution like Zendesk. Managing your customer service and knowledge base from one place will be worth the price. Especially when you have to oversee many departments and teams. Of course, you shouldn’t just take our word for it. Do more research and explore more options to find the right KMS for your business. You can also check out our own . We have a lineup of tools made just for building all types of knowledge bases. What are the 4 types of knowledge management?The best four components of knowledge management are people, process, content/IT, and strategy. Regardless of the industry, size, or knowledge needs of your organization, you always need people to lead, sponsor, and support knowledge sharing. You need defined processes to manage and measure knowledge flows.
What are types of knowledge management systems?There are three major types of knowledge management systems, namely enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques.
What are the three 3 major types of knowledge management systems?There are three major types of knowledge management systems: enterprise wide knowledge management systems, knowledge work systems, and intelligent techniques.
What are the 4 key characteristics of knowledge management systems?There are four key indicators that organizations can use to assess eLearning management systems: (1) accessibility, (2) collaboration, (3) customization, and (4) recognition.
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