Human Resource Management
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Terms in this set (33)
Which of the following characteristics of an organization's culture indicates the degree to which management decisons take into effect of outcomes on employees within the organization?
people orientation
Which of the following statements is true regarding an organization's culture?
A dominant culture expresses the core values shared by a majority of the organization's members
Cultures that tend to develop in large organizations to reflect common problems or experiences faced by the members in the same department or location are often called ______
subcultures
_____ are indicators of a strong organizational culture
Widely shared values
The primary or dominant values that are accepted throughout the organization are known as _______
core values
Which of the following is most likely to result from a strong organizational culture?
low employee turnover
A strong culture should reduce employee turnover because it results in ____
cohesiveness and organizational commitment
A culture that expresses the core values that are shared by a majority of the organization's members is known as an ____ culture
dominant
Subcultures act to undermine the dominant culture
False
A dominant culture expresses the core values a majority of members share and that give the organization its distinct personality
True
Which of the following statements is true regarding the functions of culture in an organization?
it conveys a sense of identity for organization members
Which of the following statements is true regarding the establishment of the organizational culture and its effects on the organization?
Culture acts as a control mechanism and guides the behavior of employees
____ refers to the shared perceptions organizational members have about their organization and work environment
Organizational climate
Grace works for a pet store where everyone is commited to the happiness of the animals. Often employees, bosses, and hourly workers alike come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her co-workers inspires Grace to do her best. Based on this information, we can say that Grace is experiecing the effects of _____.
organizational climate
To create a truly sustainable business, an organization must develop a long-term culture and put its values into practice.
TRUE
The ultimate source of an organization's culture is ______
its founders
The ______ process helps candidates learn about the organization, and if employees perceive a conflict between their values and those of the organiztion, they can remove themselves from the applicant pool.
selection
The selection process helps sustain the organization's culture by _____
hiring candidates who fit well within the organization
Top-management has a major impact on the organization's culture by _____
establishing norms that filter down through the organization
A positive organizational culture emphasizes______
individual vitality and growth
Pam works for a corporation that recently fired three top managers who were caught using the company credit cards to lavishly furnish their offices and even purchase "office" furniture that was found in their personal homes. Which method of maintaining an ethical culture is Pam's company pursing?
visibly punish unethical acts
Larry has an employe who is amazing at clearly seeing rules and enforcing them. He has recently promoted her to the lead position in quality assurance. Which method of creating a positive organizational culture is Larry utilizing?
building on employee strengths
Which of the following is a form of background check?
letters of recommendation
Some of the most effective recruiting techniques include internal referrals, internship programs, and other methods that give potential applicants enough information to adequately evaluate the roles they may be occupying.
TRuE
Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?
initial selection
Which of the following tends to have a disproportionate amount of influence on employee selection decisions?
interview
Applicants describe how they handled specific problems and situations in previous jobs in an ____ interview
behavioral structured
The behavioral structured interview is built on the assumption that ____
past behavior is the best predictor of future behavior
Which of the following statements is most likely to be true regarding behavioral structured interviews?
They increase the effectiveness of the interview technique
A common contingent check just prior to employment is a drug test
tRue
Performance evaluations are used to _____
help management make HR decisions
Which of the following is the least predictive set of criteria used to evaluate employees?
traits
The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to custom to bosses to peers) is termed _____
360-degree evaluation
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