Fix billing issues with a Premium membership If your monthly membership payment for YouTube Premium is declined, we'll let you know via email so that you can restore your
membership. After getting this email: You’ll have 3 days to fix the issue before losing access to your Premium benefits. During this 3 day period, we will regularly re-attempt to process your monthly payment. If after 3 days, we still can't successfully charge you, your subscription will enter a "Paused" state for 30 days. During this paused state, we'll periodically try to process a payment to restore your membership access, unless you
cancel your subscription. If you update your payment info during this time, your membership should be automatically restored during our next attempt to charge your payment method. If you don't want to wait for the system to retry, you can cancel your subscription and re-sign up to gain access right away. If you believe you got charged for a purchase and membership but can't access your benefits,
check out this article. If your payment for a purchase and membership was declined, you most likely need to fix an issue with your payment method. See our tips for how to fix these issues below. Your monthly membership payment may have been declined due to an issue with your card or other form of
payment. Once you fix any payment issues, the system will automatically try to charge you again and restore your access to your membership benefits. Make sure your card information is up to dateUpdate now Payments often fail due to an expired credit card or an incorrect billing address. To update this information:
We recommend that you check all of your card information to make sure it is correct, including the expiration date. The zip code listed for your payment method should also match the zip code of the current billing address of your card. If your payment method on file can no longer be used, please add or choose another payment method. Tip: If you don’t see the option to "Update payment method" from the link above, you can also update the payment method for your membership from the Google Pay Subscriptions and Services page. Submit any requested informationIf you see an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay before being able to purchase using your Google account. You can also check Google Pay at any time for alerts or requests to fix account issues. Check you have enough funds for the purchaseSometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase. Contact your bank or card issuerYour card may have specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to ask about the transaction and see if they know the reason for the decline. If you’re outside of the U.S., you will also need to ensure your card and bank support international transactions. Depending on your country, you may also need to contact your bank to authorize your card’s use for online transactions. Try to pay with a different payment methodUpdate now You can try switching to another form of payment by following these steps:
Tip: If you are still having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play balance (if it’s available in your country). You can find which countries have Google Play balance available here. First, add to your Google Play balance and then select the "Google Play Balance" option as your payment method. You can also read more about redeeming your Google play balance. Fix issues with accessing benefits after being chargedIf you’ve made a purchase but don’t have access to what you bought, it’s possible the charge is still being processed. You also may not have access if the charge was declined. About authorization holds and pending transactionsPending charges on Google Pay or your card statement are authorization holds that haven’t been processed yet. It’s possible to see a few pending charges for the same subscription payment, as each pending charge represents an authorization attempt. If a charge is "Pending" instead of processed, it hasn't been charged to you, and any unsuccessful card authorization attempts for a payment will drop off from your statements on their own and won't be billed to you. How to check a pending charge
How to check a declined chargeYou can double check the status of your purchase in Google Pay. Google Pay should show the transaction status as "Declined". See our tips in the section above for how to fix a declined payment. If your billing statement is still showing a "Pending", this charge should go away within 1-14 business days or disappear if it's declined. If you're still seeing a pending charge after this time, get in touch with your payment provider. Was this helpful? How can we improve it? Questions about YouTube paid content?Chat with a member of the YouTube team. Why can't I pay my Spotify Premium?Make sure you entered your phone number correctly. Check you have enough credit on your mobile account. Wait a few days and try again, or try in a private/incognito window (there might've been a temporary connection problem). Try a different payment method.
How do I make my payment for my Spotify Premium?You can pay for Spotify Premium in lots of ways, including:. Credit/debit card.. Prepaid cards.. PayPal.. Gift cards.. Pay by mobile.. Pay as you go.. What to do when it says something went wrong trying to buy Spotify Premium?Restart Spotify
The error message can appear due to a temporary glitch in the application. If this is the case, restarting the application is the best thing you can try. So, go through the restart process and check if it fixes the issue.
How long does Spotify let you not pay?You can cancel your subscription at any time during 3-month Trial Period. If you do not cancel your subscription before the end of the 3-month trial, you will automatically become a recurring monthly subscriber to Spotify Premium and charged for the monthly price ($9.99).
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