What does ABC in attitude stand for?

Components of Attitudes & ABC Model of Attitude

Components of Attitudes in O.B.

Attitudes comprise of three basic components: informational, emotional and behavioural.

These three components are described below:

  1. The informational component consists of beliefs, values, ideas and other information a person has about the object. It makes no difference whether or not this information is empirically correct or real. For example, a person seeking a job may learn from his own sources and other employees working in the company that in a particular company the promotion chances are very favourable. In reality, it may or may not be correct. Yet the information that person is using is the key to his attitude about that job and about that company.

  2. The informational component sets the stage for the more critical part of an attitude, its affective component. The emotional components involve the person’s feeling or affect-positive, neutral or negative-about an object. This component can be explained by this statement.” I like this job because the future prospects in this company are very good”.

  3. The behavioural component consists of the tendency of a person to behave in a particular manner towards an object. For example, the concerned individual in the above case may decide to take up the job because of good future prospects. Out of the three components of attitudes, only the behavioural component can be directly observed. One cannot see another person’s beliefs (the informational component) and his feelings (the emotional component). These two components can only be inferred. But still understanding these two components is essential in the study of organisational behaviour or the behavioural component of attitudes.

ABC Model of Attitude

What does ABC in attitude stand for?

All the three components of attitude explained above constitute, what is OF called the ABC model. Here, in the ABC model, the alphabet ‘A’ stands for Affective component, ‘B’ for Behavioural and ‘C’ for the cognitive component. The importance of this model is that to have a proper and thorough understanding of the concept of attitude, all the three components mentioned above must be properly assessed. It is only the behavioural component which can be directly observed, the other two components: affective and cognitive can however only be inferred.

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There are three main elements of an attitude:

  1. Cognitive component
  2. Affective component
  3. Behavioural component

As you can see, the easy way to recall these components is to use the letters ABC.

Cognitive component

Cognitive component involves the belief or knowledge of the person.

This base knowledge is usually objective and without any emotional element.

For example, a person might know that McDonald’s is a fast food restaurant that operates in 1,000’s of locations throughout the world. As you can see, this is simply base information/knowledge without any particular viewpoint in regards to McDonald’s.

Affective component

The affective component of an attitude relates to some form of judgment or positive/negative evaluation of the object, person, task or brand. A good way to remember this component is from the word ‘affection’ – but consider that the view can be positive or negative.

Using our McDonald’s example again, the same person as above may consider that McDonald’s food is convenient and provides good value for money. This is the affective component of an attitude, as it suggests some form of evaluation. Contrast this against another person who may dislike the taste of McDonald’s view and generally dislike their facilities.

Behavioural component

The third component of an attitude is the behavioural component. As suggested by the name, this is the person’s behavior relative to the subject of the overall attitude.

Using a McDonald’s example yet again, there are some people who would frequently visit McDonald’s, others who go occasionally, and others who would never go to McDonald’s. Obviously the behavioral component is interrelated to the effective and cognitive aspects of the person’s attitude.

Do you believe that God exists? What’s your opinion on politics? What are your favorite pizza toppings? These questions may be seemingly unrelated, but it’s likely you have strong opinions about all three of these topics. Developing opinions and forming likes and dislikes about everything around us are part of our daily lives. These attitudes affect the way we live and the choices we make.

Attitudes can be defined as evaluations of ideas, events, objects, or people. Attitudes are generally positive or negative, but they can also be uncertain at times. For example, sometimes we have mixed feelings about a particular issue or person. Regardless, attitudes are an important topic of study for social psychologists because they help determine what we do – what we eat, how we vote, what we do with our free time, and so on.

Every attitude has three components that are represented in what is called the ABC model of attitudes: A for affective, B for behavioral, and C for cognitive. Although every attitude has these three components, any particular attitude can be based on one component more than another.

In other words, each component can also be the answer to the question: where does an attitude come from? There are affectively-based attitudes, behaviorally-based attitudes, and cognitively-based attitudes.

Structure of Attitudes

What does ABC in attitude stand for?

Attitudes structure can be described in terms of three components.

  • Affective component: this involves a person’s feelings / emotions about the attitude object. For example: “I am scared of spiders”.
  • Behavioral (or conative) component: the way the attitude we have influences how we act or behave. For example: “I will avoid spiders and scream if I see one”.
  • Cognitive component: this involves a person’s belief / knowledge about an attitude object. For example: “I believe spiders are dangerous”.

One of the underlying assumptions about the link between attitudes and behavior is that of consistency. This means that we often or usually expect the behavior of a person to be consistent with the attitudes that they hold. This is called the principle of consistency.

The principle of consistency reflects the idea that people are rational and attempt to behave rationally at all times and that a person’s behavior should be consistent with their attitude(s).

Affective Component

What does ABC in attitude stand for?

Affective component is the emotional or feeling segment of an attitude.

It is related to the statement which affects another person.

It deals with feelings or emotions that are brought to the surface about something, such as fear or hate. Using the above example, someone might have the attitude that they love all babies because they are cute or that they hate smoking because it is harmful to health. The affective component refers to the emotional reaction one has toward an attitude object. Think of someone – we’ll name her Alice – who has ophidiophobia (a phobia of snakes). A snake is an attitude object. Whenever Alice is exposed to a snake – whether she sees one or thinks about one – she feels extreme anxiety and fear.

Behavioral Component

Behavior component of an attitude consists of a person’s tendencies to behave’in a particular way toward an object. It refers to that part of attitude which reflects the intention of a person in short run or long run.

Using the above example, the behavioral attitude maybe- ‘I cannot wait to kiss the baby’, or ‘we better keep those smokers out of the library, etc.

Cognitive Component

What does ABC in attitude stand for?

The cognitive component of attitudes refers to the beliefs, thoughts, and attributes that we would associate with an object. It is the opinion or belief segment of an attitude. It refers that part of attitude which is related in general knowledge of a person.

Typically these come to light in generalities or stereotypes, such as ‘all babies are cute’, ‘smoking is harmful to health’ etc.

Attitude in Organisational Behaviour

Viewing attitudes as made up of three components – cognition, affect and behaviour– is helpful toward understanding their complexity and the potential relationship between attitude and behaviour. The object of an attitude is represented as a prototype in a person’s memory. Then an individual uses an attitude as a schema for evaluating an object. The person may assess the object as good or bad, positive or negative, favoured or not; then the person determines the strategy to take toward it. The accessibility of an attitude, or ease with which it is activated, affects its implementation. Personal experience with the object and the repeated expression of the attitude increases it accessibility. In this way, attitude-related information helps process complex information.

Author amitkakri

Posted on April 17, 2019

Categories Uncategorized