Post-Lesson Assessment: QI 101 Lesson 11 Which of the following statements is a reason for improving the US health care system? Which of these is a question particularly associated with the “theory ofknowledge” component in Deming’s System of Profound Knowledge?(A) What motivates people to act as they do?(B) What is the variation in results trying to tell you about the system?(C) What are your predictions about the system’s performance?(D) What is the whole system that you’re trying to manage? Deming developed his system of profound knowledge to describe the work of organisations. William Edwards Deming is one of the most influential industrialists of the 20th century. He is responsible for introducing the quality systems that drove the industrialisation of Japan following the Second World War, turning it from a backwater humiliated and destroyed at the the end of the war, into a modern leader of technology and innovation by the end of the 20th century. This came about with Deming’s philosophy, pushing quality ahead of production which was taken to heart by the leaders of Japanese industry and developed into some of the the most successful production systems, most famously the Toyota production system. Deming codifies his view on how organisations work into his system of profound knowledge: the system of profound knowledge is made up of four components through which the world is looked at simultaneously. These components function as lenses through which we see, and all four are related to each other: The reason that Deming believed his theory of profound knowledge was so important was that it would help individuals to transform within their organizations, which would, in turn, improve the outcomes in quality improvement efforts. Understanding and applying the four parts of Deming’s theory, he believes, will create a better leadership culture. In more detail the four elements: Deming’s theory of profound knowledge is a management philosophy grounded in systems theory. It is based on the principle that each organization is composed of a system of interrelated processes and people which make up system’s components. The success of all workers within the system is dependent on management’s capability to orchestrate the delicate balance of each component for optimization of the entire system. Deming believed profound knowledge generally comes from outside the system and is only useful if it is invited and received with an eagerness to learn and improve. A system cannot understand itself without help from outside the system, because prior experiences will bias objectivity, preventing critical analysis of the organization. Critical self-examination is difficult without impartial analysis from outside the organization. Also, insiders can rarely serve as hostile critics who speak frankly without fear of reprisals. Providing practical guidance on implementing the four part of his system of Profound Knowledge, Deming created the 14 Points for management. Deming goes into great detail outlining these in his book “Out of the Crisis” which have also been reprinted with details here. Deming’s 14 points have had far-reaching effects on the business world. While they don’t really tell us exactly how to implement the changes he recommends, they do give us enough information about what to change.
Let me know what you think? I’d love your feedback. If you haven’t already then sign up for a weekly dose just like this. Bowen, R — Deming’s Theory of Profound Knowledge: Explaining the Four Parts of Deming’s Theory Carder, Brooks, 2013 — Deming’s Profound Knowledge for Leadership Mindtools — Deming’s 14-Point Philosophy, A Recipe for Total Quality Using SPC with Indusoft Web Studio and How It Relates To Andon Wikipedia — https://en.wikipedia.org/wiki/W._Edwards_Deming Here is the answer for the question – The hospital where Michael is recovering reviews its patients satisfaction survey results in order to improve its care and patient outcomes. Leaders poring over the data note that 90 to 100 % of patients rate staff as “excellent” in the following categories: listening, answering questions, being friendly … Read more Leave a comment |