Which of these AWS services gives you real time guidance to help you provision your resources following AWS best practices?

We recommend AWS Developer Support if you are testing or doing early development on AWS and want the ability to get technical support during business hours as well as general architectural guidance as you build and test.

In addition to enhanced technical support and architectural guidance, Developer Support provides access to documentation and forums, AWS Trusted Advisor, and AWS Personal Health Dashboard.

Business hours email access to Cloud Support engineers. You can have one primary contact that can open an unlimited amount of cases. Response times for general guidance is less than 24 business hours* and system impaired is less than 12 business hours*.

General guidance on how to use AWS products, features, and services together. AWS Solutions Architects leverage the AWS Well-Architected framework when providing recommendations.

AWS Trusted Advisor provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks help optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits. Seven core checks are included with Developer Support.

AWS Personal Health Dashboard provides a personalized view of the health of AWS services, and alerts when your resources are impacted. Also includes the AWS Health API for integration with your existing management systems.

AWS Support Automation Workflows enable you to diagnose and resolve common Support issues following AWS best practices. Access to Support Automation Workflows with prefix AWSSupport is included with Developer Support.

See pricing details and resources to learn more about Developer Support.

*Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in Management Console, excluding holidays and weekends. These times may vary in countries with multiple time zones.

To ensure the maximum benefit from Amazon EC2, we recommend that you perform the following best practices.

Security

Manage access to AWS resources and APIs using identity federation, IAM users, and IAM roles. Establish credential management policies and procedures for creating, distributing, rotating, and revoking AWS access credentials. For more information, see IAM Best Practices in the IAM User Guide.
Implement the least permissive rules for your security group. For more information, see Security group rules.
Regularly patch, update, and secure the operating system and applications on your instance. For more information about updating Amazon Linux 2 or the Amazon Linux AMI, see Manage software on your Linux instance in the Amazon EC2 User Guide for Linux Instances.
Use Amazon Inspector to automatically discover and scan Amazon EC2 instances for software vulnerabilities and unintended network exposure. For more information, see the Amazon Inspector User Guide.

Storage

Understand the implications of the root device type for data persistence, backup, and recovery. For more information, see Storage for the root device.
Use separate Amazon EBS volumes for the operating system versus your data. Ensure that the volume with your data persists after instance termination. For more information, see Preserve Amazon EBS volumes on instance termination.
Use the instance store available for your instance to store temporary data. Remember that the data stored in instance store is deleted when you stop, hibernate, or terminate your instance. If you use instance store for database storage, ensure that you have a cluster with a replication factor that ensures fault tolerance.
Encrypt EBS volumes and snapshots. For more information, see Amazon EBS encryption.

Resource management

Use instance metadata and custom resource tags to track and identify your AWS resources. For more information, see Instance metadata and user data and Tag your Amazon EC2 resources.
View your current limits for Amazon EC2. Plan to request any limit increases in advance of the time that you'll need them. For more information, see Amazon EC2 service quotas.
Use AWS Trusted Advisor to inspect your AWS environment, and then make recommendations when opportunities exist to save money, improve system availability and performance, or help close security gaps. For more information, see AWS Trusted Advisor in the AWS Support User Guide.

Backup and recovery

Regularly back up your EBS volumes using Amazon EBS snapshots, and create an Amazon Machine Image (AMI) from your instance to save the configuration as a template for launching future instances. For more information on AWS services that help achieve this use case, see AWS Backup and Amazon Data Lifecycle Manager.
Deploy critical components of your application across multiple Availability Zones, and replicate your data appropriately.
Design your applications to handle dynamic IP addressing when your instance restarts. For more information, see Amazon EC2 instance IP addressing.
Monitor and respond to events. For more information, see Monitor Amazon EC2.
Ensure that you are prepared to handle failover. For a basic solution, you can manually attach a network interface or Elastic IP address to a replacement instance. For more information, see Elastic network interfaces. For an automated solution, you can use Amazon EC2 Auto Scaling. For more information, see the Amazon EC2 Auto Scaling User Guide.
Regularly test the process of recovering your instances and Amazon EBS volumes to ensure data and services are restored successfully.

Networking

Set the time-to-live (TTL) value for your applications to 255, for IPv4 and IPv6. If you use a smaller value, there is a risk that the TTL will expire while application traffic is in transit, causing reachability issues for your instances.

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AWS Support

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AWS Enterprise Support

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AWS Enterprise Support provides you with concierge-like service where the main focus is helping you achieve your outcomes and find success in the cloud.

With Enterprise Support, you get 24x7 technical support from high-quality engineers, tools and technology to automatically manage health of your environment, consultative architectural guidance delivered in the context of your applications and use-cases, and a designated Technical Account Manager (TAM) to coordinate access to proactive / preventative programs and AWS subject matter experts.AWS Enterprise Support is recommended if you have business and/or mission critical workloads in AWS.

Learn about AWS Enterprise Support (2:45)

Technical and billing support

Enhanced technical support

24x7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, production system down is less than an hour, and business critical system down is less than 15 minutes.

Billing and account management

AWS billing and account experts specialize in working with enterprise accounts. They will quickly and efficiently assist you with your billing and account inquiries, and work with you to implement billing and account best practices so that you can focus on what matters: running your business.

Third-party software support

Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components.

Technical account management

Designated point of contact

A Technical Account Manager (TAM) is your designated technical point of contact who helps you onboard, provides advocacy and guidance to help plan and build solutions using best practices, coordinates access to subject matter experts, assists with case management, presents insights and recommendations on your AWS spend, workload optimization, and event management, and proactively keeps your AWS environment healthy.

Access to subject matter experts

Cloud Support Engineers, Solutions Architects, Technical Account Managers, and product teams are available to provide guidance and help as needed. The AWS Trust & Safety team assists you when your AWS resources are used to engage in abusive behaviors, such as spam, port scanning, denial-of-service (DoS) attacks, or malware.

Proactive reviews

Launch and event planning

Infrastructure Event Management (IEM), included with Enterprise Support, offers architecture and scaling guidance and operational support during the preparation and execution of planned events such as shopping holidays, product launches, or migrations.

Architectural reviews

Evaluate your architecture and implement designs that can scale over time through architectural reviews with AWS Solutions Architects and TAMs and leveraging the AWS Well-Architected framework.

Proactive guidance

Proactive services delivered by AWS Support experts are included with Enterprise Support. These services help you review the health of your cloud operations, optimize costs, and scale workloads efficiently through workload reviews, best practices workshops, and deep dives.

Add-ons

AWS Incident Detection and Response

AWS Incident Detection and Responseis an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. AWS Incident Detection and Response leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS).

Self-service support

AWS Trusted Advisor

AWS Trusted Advisor provides you real time guidance to help you provision your resources following AWS best practices. Trusted Advisor checks, with full set of checks included with Enterprise Support, helps optimize your AWS infrastructure, increase security and performance, reduce your overall costs, and monitor service limits.

AWS Health Dashboard

AWS Health Dashboard is the single place to learn about the availability and operations of AWS services. You can view the overall status of AWS services, and you can sign in to view personalized communications about your particular AWS account or accounts that are part of your organization. Your account view provides insight into resource issues, upcoming changes, and important notifications. AWS Health Dashboard is powered byAWS Health API. You can use AWS Health API to integrate health data and notifications with your existing management systems.

AWS Support API

AWS Support API provides programmatic access to AWS Support Center features to create, manage, and close your Support cases, and operationally manage your Trusted Advisor check requests and status.

AWS Trusted Advisor Priority

AWS Trusted Advisor Priority helps you focus on the most important recommendations to optimize your cloud deployments, improve resilience, and address security gaps. Available to AWS Enterprise Support customers, Trusted Advisor Priority provides prioritized and context-driven recommendations that come from your AWS account team as well as machine-generated checks from AWS services.

AWS Support Automation Workflows

AWS Support Automation Workflows enable you to diagnose and resolve common Support issues following AWS best practices.Access to Support Automation Workflows with prefixesAWSSupport and AWSPremiumSupport is included with Enterprise Support.

AWS Support App in Slack

The AWS Support App in Slack allows you to engage with AWS Support and manage your cases directly in Slack without having to sign in to the AWS Support Center Console. You can create cases, add correspondence, search previous cases, and request a live chat with AWS Support directly in Slack without having to switch applications.

Your TAM and other AWS experts can provide reporting and insights across customer accounts subscribed to Enterprise Support leveraging these Support tools.

See pricing details and resources to learn more about Enterprise Support.