Why wont asphalt 9 open

Asphalt 9: Legends app may not be working for you due to some issues that your device may have or your internet connection problem. If you think that Asphalt 9: Legends app has an issue, please post your issue using the comment box below and someone from our community may help you. Also in the mean time you can try the fixes mentioned below.

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device.Now you can try opening the app, it may work fine.
If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you've enabled it previously.
Even in some rare cases, the re-install step also don't work. If that is your case, try installing older versions of the app. Good luck!

There are few situations that may cause the load issue in mobile apps.

The Asphalt 9: Legends app server may be down and that is causing the loading issue. Please try after few minutes.
Your wifi / mobile data connection not working properly. Please check your data connection.
Too many users using the app at same time. Please try after few minutes.

✅ I'm having Asphalt 9: Legends login issue or account related issues.

If you have login or account related issue, please check the following steps.

The Asphalt 9: Legends server may be down and that is causing the login/account issue. Please try logging in after few minutes.
Your wifi / mobile data connection not working properly. Please check your data connection.
You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.
If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.
Your account may be banned or deactivated for activities. Please read error messages.

Check your wifi / internet connection for connectivity.
Please check your mobile storage space. If you don't have enough space in your disk, the app can't be installed.
Verify that the app you're trying to install supports your iOS version.

Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the Asphalt 9: Legends app.
Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the app updates.

Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app.
If you've video loading problem, please check your internet speed and wifi connectivity.

Go to your Settings->Notifications->Asphalt 9: Legends and check whether notifications enabled or not. If it is not enabled, please enable it.
Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds.

It may take some time for the app company / developer to process the payment and credit to your account. Please be patient for 24-48 hours and see if the amount gets credited to your account. If not, please contact the development company using the contact details given below.
Email Address:

You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. You can use that feature to initiate a withdrawal request.

You can login to your paypal and see if there is any money credited. If you don't see the transaction, you can open the app and check the withdrawal status. If you see the withdrawal is successfully processed and don't get it in your bank/paypal, contact the app developers / support.
Support Email:

Cheater report option doesn’t work on iOS.

Our game team is working to fix the problem as soon as possible.Meanwhile possible cheaters can be reported to support.
The reward screen illustrating the content of the pack (packs) bought for real money isn’t shown in the game.

Our game team is aware of the problem and working on a solution.
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