Customer Service Associate Amazon job description

Obsessing over customers

Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them.

Our associates are bright, articulate, and detail-oriented with a genuine desire to find solutions to customer problems.  They play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems.  Associates interact directly with customers via phone, email, chat, mobile chat, and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.

Meet Amazonians working in Customer Service Associates

Get to Know Amazon Customer Service

Virtual Amazon Jobs, Real Peace of Mind

Did you know the person on the other end of a customer service call might be a military spouse working from home?

Find jobs in Customer Service Associates

DESCRIPTION

Job summary
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?

Key job responsibilities
• Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Being a voice and advocate for our customers when something doesn’t feel right.
• Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Assisting with customer communication during AWS critical launches and support events.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Making sure internal knowledge reference pages are updated.

A day in the life
As an AWS Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with Amazon Web Services Developer Support Reps, and represent Amazon and AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

BASIC QUALIFICATIONS

• Excellent oral and written communication skills in Mandarin and English.
• Proficiency in MS Office with advanced skills in Excel.
• General understanding of cloud computing and enthusiasm for technology.
• Able to take ownership and be proactive.
• Able to master new skills quickly and adapt to a fast paced environment.
• Open to working shifts (9am-6pm, Mon-Fri or Sun-Thu or Tue-Sat)

PREFERRED QUALIFICATIONS

• Internship experience in customer service, customer management, or technical support.
• Effective customer handling with strong conflict resolution, and problem solving skills.
• Analytic skills such as advanced Excel, SQL, or other tools.
• A drive to dig into the details of a system or process to solve customer problems.
• Known as the go-to person in your family for technology related questions.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team. #AWSGCR

What are the roles and responsibilities of customer service associate?

What do you do as a customer service associate?

What is the role of associate in Amazon?

What skills are needed for a customer service assistant?