Cuyahoga County Job and Family Services email

Medicaid Customers Can Now Request a 1095-B, Proof of Medical Coverage, Electronically
Click here to Download a Form to request your 1095-B Form.

Cuyahoga Job and Family Services featured on WCPN Ideastream
Cuyahoga Job and Family Services was proud to share our remote work story with WCPN Ideastream (90.3 FM). To read or listen to the story click here:
Some Cuyahoga County Employees Say Working From Home Increased Performance | Health | Ideastream Public Media

CJFS promotes economic self-sufficiency and personal responsibility for families and individuals by providing access to jobs, benefits, and community services. Staff determine eligibility for a range of quality services that include Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Prevention, Retention, and Contingency (PRC), Child Care Assistance, and Workforce Programs, in accordance with Federal, State, and County regulations.

Do you need to access your SNAP, Medicaid or cash assistance case? Click here for information on how to apply, update, and check the status of your case.

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The County Department of Job and Family Services (CDJFS) provides help with cash assistance, food assistance and child care.

To apply for Cash, Food, Medical or Child Care Assistance: Apply online at benefits.ohio.gov or call the Eligibility Contact Center at 1-844-640-6446.

Supplemental Nutrition Assistance Program (SNAP) interim reports are back!

Supplemental Nutrition Assistance Program (SNAP) interim reports are back! WHAT YOU NEED TO KNOW: Plain Press, August 2022        Supplemental Nutrition Assistance Program (SNAP) Interim Reports are required for many households six months after an application or recertification. Interim Reports have been waived during the pandemic until now.      SNAP assistance groups that received an interim … Continue reading →

Changes are coming to Ohio Medicaid: Update contact info now!

(Plain Press, March 2022)      Don’t forget! Families receiving public benefits should begin updating their contact information now for important changes coming later this year.       A flurry of changes in the Medicaid program are anticipated over the next few months with redeterminations likely to resume (eventually) and the transition to a new slate of managed care plan … Continue reading →

Customer Access Center

Phone: 1-844-640-OHIO (6446)

The Customer Access Center (CAC) provides customers access to information on general services and specific benefits by calling 1-844-640-OHIO (6446).  If you have inquiries concerning your Child Care, Medicaid, Food Assistance or general status information, our Customer Access Center will be able to assist you.  Utilizing the CAC to access to this information can limit your need for face-to-face interaction while addressing your inquiries in a timely manner. The CAC is open Monday through Friday from 8 a.m. to 4 p.m. (except County holidays).

Please see below for a list of phone options you will receive when you call our Customer Access Center.

Press:

• Option 2 – Medicaid, Food or Cash Assistance benefits
• Option 3 – Ohio Benefits website
• Option 4 – Managed Care Plans or questions about Medicaid Covered Service  
• Option 5 – EBT or EPPIC Cards

To find out how to appeal, contact the ODJFS Consumer Access line at 1-866-635-3748.

To report sustpected fraud, please visit www.jfs.ohio.gov/fraud.

Child Care

Phone: 1-844-640-OHIO (6446) - Option 2

Fax: 614-233-2749

Email: [email protected]

Medical Support Services & Medicaid Transportation

Phone: 614-233-2381

Medicaid Transportation is a service that is provided to all Medicaid eligible customers that reside in Franklin County that do not have transportation to and from medical appointments. All doctors offices and medical facilities must be a Medicaid provider. The Transportation Unit is open Monday through Friday from 7 a.m. to 5 p.m. (except County holidays).
 

Workforce Development Customer Access Line

Phone: 614-212-1800

The Workforce Development Customer Access Line provides customers access to information on Ohio Works First (OWF) Cash Assistance benefits and case inquires, OWF and Able-Bodied Adults Without Dependents (ABAWD) work activity requirements, and the new Comprehensive Case Management and Employment Program. The Workforce Development Department is open Monday through Friday from 7:30 a.m. to 5 p.m. (except County holidays).
 

Ohio Medicaid Consumer Hotline

Phone: 1-800-324-8680

Have a question about applying for Ohio Medicaid? Are you enrolled and need to find a provider in your area or need assistance with selecting a Medicaid Managed Care Plan? The Ohio Medicaid Consumer Hotline has representatives who can help. Get connected by calling our toll-free phone number.
 

Report Fraud

Phone: 614-233-2095

A 24-hour hotline is also available or submit a report online.
 

Cash Assistance Debit Card - Ohio EPPICard

Phone: 1-866-320-8822

Please call customer service if you believe your EPPICard MasterCard® or PIN has been lost or stolen, or that someone has transferred or may transfer money from your available funds without your permission. Customers needing to activate their new EPPICard should call the EPPICard Customer Service phone number or log onto www.EPPICard.com.

Ohio EBT Card - Ohio Direction Card

Phone: 1-866-386-3071

Immediately call customer service if you believe your electronic benefits transfer (EBT) card, known as your Ohio Direction Card, has been lost, stolen, or damaged; if you think someone else might have learned your secret PIN; or if you believe there was an inaccurate transaction made to your account. You can also report issues online by logging onto www.ebt.acs-inc.com.

How do I email Ohio Job and Family Services?

Can you email documents to Odjfs?

How do I report changes to Ohio Job and Family Services?