Download Article Show Download Article Online shoppers are no strangers to “buyer’s remorse.” If you’re regretting a purchase you recently made, you can usually cancel the order and get your money back. There are some general rules for canceling online orders and getting your money back.
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ReferencesAbout This ArticleArticle SummaryX The process of canceling your online order depends on the website you used. Some websites like Amazon have a cancellation procedure where you should be able to cancel for free if your order hasn’t shipped yet. However, other websites like eBay might not allow cancellations on some purchases. Look for the seller’s cancellation policy on their website or search for it online. Some websites have an online form while others require you to email them. If you get the option, call the company for the quickest and safest way to cancel. If your order has already shipped, it might be classed as a return and incur shipping charges. You can also refuse the delivery when it arrives so your package will be sent back to the seller. For more tips, including how to return or exchange an item you bought online, read on! Did this summary help you? Thanks to all authors for creating a page that has been read 148,882 times. Did this article help you?How can I cancel my order?Call the customer service number if you get an email that says that the order can't be cancelled because it has already shipped. In some cases, the customer service representative can stop the shipment in transit. Ask the customer service number how they will process your cancellation.
How long have I got to cancel an online order?The 14-day cancellation period starts the day the goods are in the physical possession of the consumer (or when the last item in the order is in the consumers possession in the case of multiple goods).
Can I cancel an order after it has been shipped?Orders that have already been shipped cannot be canceled. If a cancellation request is submitted at this point, the seller should contact the buyer and inform him that the item has already been shipped. The buyer has the option to return the item for a refund. Find out all the details about returns and refunds here.
How do you politely cancel an online order?State that you need to cancel an order and offer a reasonable explanation. Provide sufficient information for the reader to identify your original order. Adjust any payment arrangements. Express apologies and appreciation, as appropriate.
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