How can I see my pending deposit on Green Dot?

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  1. Help Center
  2. Direct Deposit
  3. My direct deposit was supposed to be deposited today, but I don't see it on my available balance. What happened?

Direct deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your account exactly or we will decline your deposit. If you haven’t received a direct deposit that you are expecting, it’s because we haven’t received the payment instructions from your employer or benefits provider.

If you are concerned about the status of your direct deposit, please follow these steps:

  1. Contact your employer to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
  2. Once you have the TRACE #, call Green Dot Customer Support toll-free at (866) 795-7597 and Green Dot will investigate the transaction.

NOTE: If you recently reported your card lost or stolen, please be sure to tell the Green Dot Customer Support Specialist when you call.

If you enrolled in direct deposit for federal benefits, you should contact the agency that administers your benefit.

  • Social Security and Supplemental Security Income:
    Check the calendar of Social Security Payments to see when your payment should arrive.
    If you don’t receive your payment on the date indicated on the calendar, contact the Social Security Administration at (800) 772-1213 or visit the Social Security website.
  • Veterans Benefits:
    Check the Veterans Benefits Pay Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Department of Veterans Affairs Direct Deposit Center at (877) 838-2778 or visit the US Department of Veterans Affairs website.
  • Federal Civil Service:
    Check the Annuity Check Payment Schedule to see when your payment should arrive. If you don’t receive your payment on the date indicated on the Payment Schedule, contact the Once of Personnel Management / Civil Service at (888) 767-6738 or visit the Office of Personnel Management website.

  • Can tax refunds for other people be direct deposited to my Green Dot account?
  • How do I find the bank routing and account numbers for my Green Dot account?
  • Enroll in early direct deposit

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GO2bank™ cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. And by Mastercard International Inc.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

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Can you check for a pending direct deposit?

You can check your pending deposits by logging into your online account. They are typically shown at the top of your deposit/purchase history. Banks can also see your pending deposits, so you can contact them at the customer service number to inquire about them.

How long does it take a deposit to post in Green Dot?

The cashier will scan the deposit code, complete the transaction and provide a receipt. The cash will be deposited to your account within 10 minutes.

What time do pending deposits show up?

Each bank has different rules, but you can expect most direct deposits to hit your bank account at midnight. This is because some financial institutions update their accounts a few hours after midnight.

How long does it take a pending transaction to go through with Green Dot?

Funds are held until the merchant collects money and the transaction becomes “posted.” Transactions at certain merchants, including car rental companies and hotels, may allow the transaction to remain pending for up to 90 days to ensure there are sufficient funds available to cover the final transaction amount.