Is Red Roof Inn a good hotel

Red Roof Inn Reviews

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Page 1 Reviews 0 - 10

Verified Reviewer Verified Buyer

Original review: Nov. 29, 2022

Me and my dad stayed the night at the Red Roof Inn in Jackson Mississippi and it was absolutely disgusting. There was holes in the floor, a hole in the ceiling, mildew in the fridge, just nasty. Please don’t waste your money here.

Dennis of Burlington, NC Verified Reviewer

Original review: Oct. 29, 2022

We stayed here in rock hill at the Red Roof Inn. The toilet was messed up in room 215. The hot water in the shower runs out in 5 minutes. Hot water in the military lasted longer than that when I was in boot camp. I would not stay here. It’s shady at night and we had reservations for 2 night but left after only one and should be refunded for that one night which I’m sure won't happen. I should have just stayed in my car.

george of Ocala, FL Verified Reviewer

Original review: Oct. 17, 2022

Had a reservation at the Red Roof Inn--Tampa Fairgrounds Casino. After checking in and going to our room we found it to be FILTHY. The bed sheets were dirty and the bed/sheets had dead bugs on it. Also the bathroom door had a hole in it and the bathtub was FILTHY. This occurred on 10/07/2022. Today is 10/17/2022 and I have not received a refund from Red Roof. I have sent several emails (4-5) to Red Roof Customer Service and all they have offered is a certificate for a free night stay. Would want to stay at that Red Roof Inn---NOT ME!

jahnale of Irvington, NJ Verified Reviewer

Original review: Oct. 17, 2022

I stayed at the Red Roof Inn in Parsippany. I was charged for a room that I didn’t stay in and when I asked for a refund they tried to refund me $30 from $155. Door lock was broken. Room phone was broke. TV did not work and the worst part was roaches. That is unacceptable and should definitely be giving a full refund for.

Sandra of Highland Park, MI Verified Reviewer

Original review: Oct. 15, 2022

So I got evicted after Covid hit & didn’t have money for move-in cost for a different house so I ended up at the Red Roof Inn on Dequindre Road in Warren Michigan! I was stuck there for 7 months! I’ve seen dead birds laying on the grass while walking my dogs & also seen a used condom laying outside of a door to a room! When informing the workers these health dangers were left. Had I known I would have 2 fraudulent charges on my disability pay card I would have photographed these disgusting things laying about!

I did Not authorize any scheduling of any payments which the manager Jimmy guy did so! 1 charge was for $1,379 & the 2nd was $957. So this Jimmy guy refunded me my $1,379 but basically told me to go to hell when I went there to ask him when I’d get the $957. How can big companies do this to an elderly single grama who is broke & try to get away with it? I called the law firm of Mike Morse & was directed to the Michigan State Bar due to time sensitive of being federal fraud from my disability! Just please people watch your money very carefully if you stay at this red roof inn, I wouldn’t want this to happen to anybody else.

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Karlie of Calgary, Other Verified Reviewer

Original review: Sept. 29, 2022

Room was disgusting. I was with my small children and I had to lay down my personal clothes so my kids didn’t touch the stained sheets and duvet. The staff was lovely and the restaurant was good, but the room smelled of bleach mixed with pee and throwup. The room overall was disgusting, and I would absolutely never stay there again. I wouldn’t even shower there, or use anything in the room. The location is good but they charged for parking even though on the website it said it was free. The guy at the front advised he gave us a better room and it was horrible. Priceline advertised the room as 3 star but when I called the hotel (after hours and hours of them not answering) they confirmed it was actually a 2 star.

Candice of Orlando, FL Verified Reviewer

Original review: Sept. 15, 2022

Booked Premium room at Red Roof Plus Atlanta-Buckhead. Disgusting. Room smelled of smoke, broken curtains, broken AC, marks on walls (blood?), dirty fridge and no snack box. All we got was coffee. We booked this room looking for comfort and knowing there would be something to drink and snack on before going straight to sleep after a long 10 hour drive would be perfect. Was totally disappointed. And we get charged a deposit for any damages or smell of smoke. Tell me. Do these room not get inspected. Do they not care enough that this is a brand? Do they not care enough about making sure what a customer is promised is what a customer should get. The fact we paid to have the “Premium Room” and it was the worst we have ever stayed in. After reading your description of the Premium Room I am saddened that this is what is considered an upgrade with luxury bedding etc.

Rebecca of Glendale, AZ Verified Reviewer

Original review: Sept. 10, 2022

She has a huge heart. Knows how to be professional and friendly at the same time. Understands guests' concerns and needs and goes out of her way to go above and beyond to manage the place. She is there all the time and should be recognized for her excellent service and time put into this company. My room was standard but clean and bug free. All that matters. I will stay here as long as she is there.

Nathan of Auburn, WA Verified Reviewer

Original review: July 21, 2022

I stayed at HomeTowne Studios in Kent/ Demoines, Wa that was booked through Priceline and I'm here to say it was the filthiest hotel I've ever experienced. Any good reviews about this property are fake. Not only did I personally have to clean the room I booked, but the office staff were rude and indifferent about that, like it was my fault I booked there. No fresh towels or maid service whatsoever. I want a refund, but I know that's not going to happen. I just pray that I get my $100 dollar deposit back. I stayed at this property from 7/13 to 7/20, 2022. I will never stay at a Red Roof property ever again and I'm tempted to file a complaint with the Washington State Department of Health. Of course, the BBB will also be contacted along with the ACLU. This property should be closed down until it can come back up to livable standards. Also, there is a huge rat problem all over the property.

kathy of Thunder Bay, Other Verified Reviewer

Original review: June 22, 2022

We stayed at the Rockford, Illinois, Casino District Red Roof Inn on June 4, 2022. Upon arrival we unloaded our things into the room and went for dinner. When we came back we noticed a cigarette was stuck in the peep hole (which is something crack heads do) and there were ants everywhere--on the counter, the tub, the toilet, the towels, on the floor and some crawled into the carpet under the bed. The front desk was contacted and the girl came to our room. She offered to relocate us. She also said upon arrival that this was the last room on ground level. We had been on the road for 10 hrs that day, we were tired, we are 70 yrs of age and both are cancer patients. We didn't want the hassle of moving and climbing stairs. Then during the night there was this head-banging thumping music and extremely LOUD voices from down the way that woke us up! And we had yet another 10 hrs drive to our destination.

I contacted 'Guest Relations' and the management of the Red Roof Inn to express our complete displeasure staying there and requested a refund. We were totally denied but offered a 50% discount on a future stay. What does that have to do with compensating us for what we already experienced?! All that does is guarantee them another booking and additional income!! I worked in Executive Housekeeping and I KNOW what a hotel should do to keep their guests happy and a return customer. The manager of this dump said he couldn't do anything more so I told him THAT tells me upper management doesn't care either. And that I was DONE staying at any RRI. The previous time we stayed at this location a sock was left behind by housekeeping. This location is turning into a crack infested drug hangout. They can cater to the likes of that clientele.

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