Pokémon GO forgot email and password

Having trouble accessing your Pokémon GO account? This article details troubleshooting steps for how to solve various sign-in issues.

“Unable to Authenticate” and “Failed to Log in” Error Messages

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor.

Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the Pokémon GO app.

Password Help

Your account password is maintained by your login provider: either Google, Facebook, Apple, Pokemon Trainer Club, or Niantic Kids. Because Pokémon GO does not collect or store your external account passwords, our support team cannot access or reset the password of the external account you use to log in. 

To change or reset your password, please visit your login provider's website:

• Facebook: For information on resetting or changing your password, visit the Facebook Help Center.

• Apple: Visit this Apple support page for help changing your password.

• Pokémon Trainer Club: visit the Pokemon Trainer Club website to reset or change your Pokémon Trainer Club password. For further assistance with Pokémon Trainer Club, you can reach Pokémon support here.

• Niantic Kids: Visit this page to learn how to reset your parent or child account’s password.

Email Address & Login Provider Help

If you do not know which email address or login provider you used to log into Pokémon GO, we may be able to help recover it by looking up your Trainer nickname.

I know my Trainer nickname!

Please contact us and select "Sign-in Issue" from the dropdown menu for assistance on recovering your email address.

I don't know my Trainer nickname...

To help find your Trainer nickname, we recommend reviewing screenshots you may have saved on your mobile device while playing Pokémon GO. Your nickname appears in the bottom left corner of the screen in Map View, or above your Avatar on the Trainer Profile screen. If you happen to find your Trainer nickname, please contact us and select "Sign-in Issue" from the dropdown menu.

Note about Pokémon Trainer Club accounts: Your Pokémon Trainer Club screen name, username, and Player ID are separate from your Pokémon GO Trainer nickname.

Still don’t know your Trainer nickname or email address? 

Unfortunately, we will not be able to locate your account in our system without either your Trainer nickname or email address. In the event you recall your login provider, use the resources below to recover your login credentials:

• Facebook: Visit the Facebook Help Center for help logging back into your account.

  Apple: You may have chosen the “Hide my email” option when creating an account. If so, go to your Settings app to find your randomly generated email address for Pokémon GO, or visit this Apple support page for additional help logging back into your account.

• Pokemon Trainer Club: Visit the Pokemon Trainer Club website for help recovering your account. For further assistance with Pokémon Trainer Club, you can reach Pokémon support at the Pokémon Support website. 

• Niantic Kids: Contact us via this form and select “Sign-in Issue” from the dropdown menu.

Still having trouble?

Send us a message! Use this form to contact us and select “Sign-in Issue” from the dropdown menu.

Pokémon GO does not store account passwords. Your account password is maintained by your login provider. To change or reset your password, please use the resources listed below:

• Facebook: Visit Facebook’s Help Center for more information on how to reset or change your Facebook password.

• Pokemon Trainer Club: Visit the Pokemon Trainer Club website to reset or change your Pokémon Trainer Club password. For further assistance with Pokémon Trainer Club, you can visit the Pokémon Support Help Center. 

When you use Sign in with Apple, you can use your Apple ID to sign in to participating apps and websites from developers other than Apple. Learn how to view and manage the apps that you use with Sign in with Apple.

View the apps that you use with Sign in with Apple

To see a list of the apps that you're currently using with Sign in with Apple and manage your preferences for each one, go to Apple ID settings on your device or sign in to your Apple ID account page. Learn more about Sign in with Apple. 

On your iPhone, iPad, iPod touch, or Apple Watch

1. Open the Settings app, then tap your name.
2. Tap Password & Security.
3. Tap Apps Using Apple ID.

On your Mac

1. Choose Apple menu  > System Settings (or System Preferences).
2. Click your name (or Apple ID), then choose Password & Security.
3. Click Edit next to Apps Using Apple ID.

On the web

1. Sign in to appleid.apple.com.
2. Go to Sign-In & Security.
3. Select Sign in with Apple.

Manage your Sign in with Apple settings

In your Apple ID account settings, you see a list of apps that you use with Sign in with Apple. To view the information that you originally shared with an app, select any app in the list. You can also view a link to the app's Privacy Policy or Terms & Conditions.

If you chose to hide your email address from an app, you can turn off email forwarding to your personal email address to stop emails sent by a particular developer from reaching your personal inbox. You can also change your forwarding address to any email address that you have on file in your Apple ID account, or choose to stop using Sign in with Apple with an app or website.

If you use a Managed Apple ID at school or in the workplace, contact your system administrator to manage the apps that you use with Sign in with Apple at Work & School.

Turn off email forwarding

1. On your iPhone, go to Settings, then tap your name. 
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app or developer, then tap Manage Settings.
4. Select the app or developer, then tap to turn off Forward To.
   
   

Change your forwarding address

1. On your iPhone, go to Settings, then tap your name.
2. Tap Name, Phone Numbers, Email, then tap Forward to under Hide My Email.
3. Choose the address that you want emails to forward to.

When you choose the email address, this applies to email from all apps and developers using Hide My Email.

Stop using Sign in with Apple with an app

1. On your iPhone, go to Settings, then tap your name. 
2. Tap Password & Security > Apps Using Apple ID.
3. Select the app or developer, then tap Stop Using Apple ID.
   
   

What happens if you stop using Sign in with Apple with an app

When you stop using your Apple ID with an app, you're signed out of the app on your device. The next time you visit the app or its associated website, you can either select Sign in with Apple to sign in again, or create a new account.

If you choose to use Sign in with Apple again, you're signed in to the same account that you previously used. Some apps might let you create a new password for your existing account so you can sign in again without using your Apple ID.

If you delete your account in an app where you use Sign in with Apple, you might receive an email from Apple that the app has revoked your Sign in with Apple account. If you want to create a new account with that app, you have to share your name and email address with the app again or create a new account using Sign in with Apple.

If you stop using Sign in with Apple with a developer of multiple apps

Some developers might use Sign in with Apple to give you an account for more than one app. If that's the case and you turn off email forwarding or stop using your Apple ID for one app, it applies to all apps from that developer.

Published Date: October 24, 2022

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