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Bank of the West Reviews

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Page 1 Reviews 0 - 10

Original review: Sept. 19, 2022

7 weeks since they accepted our check to pay off our motorhome loan and no title. We have called 7 times and are still waiting. I have financed over 20 vehicles in my life and have NEVER had this much trouble getting a title and the best is they will only send a release and I need to pay to do title work in PA. DO NOT USE THIS BANK for any reason unless you want the runaround and get no resolve to problems and weeks to waste.

Sonia of San Francisco, CA Verified Reviewer

Original review: Sept. 16, 2022

Worst bank ever! The customer service is very hard to reach and they need a week to answer a simple message. My debit is going to expire very soon and I didn’t get a new one. I contacted them several times but they lied to me. They told my new debit card will arrive the first week of the month and a week after it was the 10th and now they don’t even know if I’m going to received my card before the old one expire. I told them that this card is link to bills and that I would not be able to pay because of their incompetence. I don’t even have a credit card 'cause they forget to send me a new one. I keep asking them when I should get my new card and the answer is, "We don’t know…"

Kevin W of Citrus Heights, CA Verified Reviewer

Original review: Sept. 2, 2022

Bank of the West has been a nightmare! The bank is so poorly managed and they are crooks. I would steer away from Bank of the West if you value your money. They charge fees on our accounts without reason nor services we signed up for to line their pockets. They lost their rights to use Zelle due to their own fraudulent behaviors costing us since we now cannot collect monthly revenue for our business via Zelle. They lie, cheat and should not be trusted. We recommend banking with the MOB before ever choosing to do business banking at Bank of the WILD West because, you will be sorry like we are for taking our business banking here.

We have been through a nightmare trying to resolve our account issues. Even one of the bank managers at BOTW spent two entire days trying to fix our frozen account issues and she was told by upper management to forget using free transaction processing via Zelle and go with their fee based ACH instead. They see any way to depart you from your business revenue deposits as a way to better their profits and are the least customer service oriented bank I have ever encountered, save one very frustrated banking manager we actually do trust because she is the anomaly in this horrible financial institution. In fact, I hope one day the managers running Bank of the West are institutionalized for their ripping us off with no remorse.

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Nikki of Hayward, CA Verified Reviewer

Original review: Aug. 18, 2022

I have only had an account here for about 6 months. First I deposited a check into an ATM at one of their branches. The next morning I look at my account online and instead of there being the amount on the check available to me, it was negative the amount of the check I deposited. When I called customer service and put on hold for 2 hours they said it was an IT problem and they said hopefully it would be fixed but they didn't know when. It was fixed 2 days later. Then, I lost my debit card, called customer service again 3 times in a month to have them order me a new one and I still have not received a new debit card.

I have to switch my money into a different account to be able to buy things unless I want to go into a branch and pull money out, which I don't want to do because I am too upset about all their mistakes in such a short time and I don't want to complain about it to the lady working in the branch as it is not her fault. I recommend banking anywhere else!

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Edgar of Union City, CA Verified Reviewer

Original review: Aug. 12, 2022

Had an account for over ten years. Recently changed mobiles to Apple - both IPad and IPhone. Trying to use the mobile deposit has resulted in abortive phone calls and repeated log-ins and verification. Visited the local branch that is still functioning to find a notice ‘Temporary Closure’. Every time I try to access the Mobile app on the website it informs me that the sessions has timed out. One of the worst banking experiences I have had with any bank.

Kim of Hopkinsville, KY Verified Reviewer

Original review: Aug. 9, 2022

I have been trying to pay off my loan. They took the money but are giving me the run-around about getting my title. Every Time I call they tell me a different time frame. This is very bad business. It is so frustrating. I will never get a loan from them again.

Vicki of Marysville, CA Verified Reviewer

Original review: July 5, 2022

We recently paid off our car loan with Bank of the West. The Bank of the West decided to retitle the car in a different state then our home of record and original title of the car loan. We are military and our original title was in Oregon as is our home of record. We have all of our cars, travel trailer etc in Oregon. We purchase all of our cars etc in Oregon, however The Bank of the West has decided to do commit banking negligence and malpractice by choosing to retitle OUR car where THEY wanted it titled. The Bank of the West did not call us, did not inform us this would be done or that this was a policy of any kind. When we called to try to clear this matter up, they simply said "sorry, we can't help you, you are are on your own." So basically The Bank of the West got their money, and we paid them off early by the way, and then decided to intentionally do harm to their customer. That is the very definition of bank negligence and malpractice if you ask me.

How can this happen 2022? This feels like the Wild Wild West. Buyer Beware, I would take your money to another bank, take your loan to another bank. These people do NOT care about their customers or repeat customers clearly. We know we will NOT be back and we WILL tell anyone and everyone that will listen. My next complaint will be to the BBB where it will cost The Bank of West to answer my complaint because I have documents to support all of what I am saying. So while we may have to go out of our way to get our car retitled in Oregon and pay almost $1000 when all is said and done, it will cost The Bank of the West to answer for their behavior in this matter to the BBB! Shame on YOU Bank of The West! My husband is Active Duty Military so Clearly they don't care about serving their Military Clients. Makes you wonder who owns this bank and what they stand for???

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Rick of Berthoud, CO Verified Reviewer

Original review: June 17, 2022

Bank of the West's incompetence is costing me money. A few times over the past years I missed payments BECAUSE I NEVER GOT A STATEMENT. They blame USPS but I never had this problem with other cards. This also doesn't explain why I never got email reminders for the same months. This happened again last month - but then my bank account disappeared off their system so I COULDN"T make the payment. I told them about this and it never got resolved. Fast forward to this month. I STILL didn't receive a statement (in either paper or electronic form), but now I am "delinquent" because their web site STILL won't let me make a payment!!! The cherry on top - they will not credit the fee/interest even though this is their fault. Slick way for them to make extra money...

Mercedes of Blair, NE Verified Reviewer

Original review: June 4, 2022

Since I upgraded my iPhone 6 Plus to iPhone 13, the Bank of the West Mobile Deposit App does not work. On May 3, I deposited a Business Check in my Savings Account in the amount of $5,300. It was accepted, got an e-mailed confirmation. Unfortunately, the amount was not reflected in my account because the same amount was debited. To make the story short, I ended up depositing the check to a nearby bank after talking to the Manager. I was told they were understaff and that the mobile deposit was treated like it never happened. He said to mail it or deposit it to another bank.

On May 13, I mobile deposited a $20 Personal Check (smaller check) in my Checking Account. It went through with no issue. Tonight, June 3, I am trying to deposit via Mobile App a $10.34 Business Check (bigger check). It kept on telling me to retake the photos of the images. From what it seems, Bank of the West has not updated their Mobile App to conform with newer phones.

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Tim of Rowland Heights, CA Verified Reviewer

Original review: May 23, 2022

Is this financial institution a complete joke? Should others be concerned that this financial institution is not backed by the FDIC? Can we assume that this financial institution is purposely ripping off its customers to make money in this troubling economic time? This bank has systematically drain my accounts over the course of three months for no reason per hidden overdraft protection fees and other hidden payment systems that they do not tell their customers about. This bank is easily compromised through security and for that reason alone I do not trust anything this bank has to offer in the least and if I were you I would take all your money out of it immediately. Bank of the West has made my quality-of-life exponentially worse in less than five months of having this Bank. If you are considering Bank of the West please use another-federally backed- financial institution.

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