When should I use oxidizing shock in my hot tub?

Table of Contents Show

• What is the purpose of Spa Shock? 
• How does Spa Shock Work?
• What is the best spa shock treatment?
• Is Spa Shock the same as Chlorine?
• Chlorine vs Non-Chlorine Spa Shock Treatment 
• Can I add shock and chlorine at the same time? 
• What shock should I use with bromine? 
• When should I use Spa Shock? 
• How do I use Spa Shock Treatment? 
• How long does Spa Shock take to work? 
• How much Spa Shock should I use? 
• Can I use Spa Shock with Purezone filters?
• Got more questions? 
• Leave a comment
• Subscribe to receive our helpful guides & exclusive special offers.
• 1. About this Website
• 2. Dispatch and Shipping Times
• 3. Returns & Cancellation Policy
• Returns will be accepted up to 30 days from purchase date. Shipping will not be refunded. A 15% restocking fee will apply for returns.
• You cannot cancel your order once it has been placed, you will need to return your item to us following the instructions below.
• Electrical and electronic components:
• Special Order
• Email images of parts requiring identification
• 4. Website Information
• 5. Website Content
• 6. Your Use of the Website
• 7. Intellectual Property Rights
• 8. Links to Other Websites
• 9. Secure Data and Transmissions
• 10. Cookies
• 11. Use of Your Information and Material
• 12. Privacy Policy
• 13. Disclaimer
• 14. Governing Law and Jurisdiction
• 15. General
• About Our Privacy Policy   If you are a citizen of the EU, please click here for GDPR information.
• 1. Personal Information
• Collecting information on Registered members
• 2. Personal Information of Other People
• 3. Anonymity
• 4. Use and Disclosure of Personal Information
• 5. Security
• 6. Notifiable Data Breaches
• 7. Collecting Information from Website Users
• Managing cookies
• 8. Access to Information
• 9. Government Identifiers
• 10. Transborder Data Flows
• 11. Complaints
• 12. Problems or questions
• Attention citizens of the EU (GDPR):
• What does spa oxidizing shock do?
• Can I add chlorine and oxidizer at the same time?
• How long does it take for shock oxidizer to work?
• Is hot tub oxidizer the same as shock?

What is the purpose of Spa Shock? 

Shocking your spa will help break down waste and organic contaminants which cause odour and cloudy water. Once treated with spa shock, water quality and clarity are usually completely restored.

Shocking your spa can also remove irritating chloramines by converting them back to active chlorine if you are usingchlorine sanitisers. Chloramines are a combination of ammonia with chlorine which can cause skin, eye and respiratory irritation in some people.

Spa shock can also kill bacteria and remove organic matter in your spa water.

How does Spa Shock Work?

Shocking a spa pool or swim spa is when you apply a dose of chlorine (sodium dichlor) or non-chlorine shock (potassium peroxy-monosulphate or MPS).

The ingredients in spa shock treatment react with organic waste material and contaminants in your spa water and help break them down quickly, so your sanitising product can then disinfect them.

Some people look at spa shock as a get-out-of-jail card to be used after a large bather load or if the spa water is not maintained correctly for a certain amount of time. Although not a fix-all, Spa Shock can bring spa water back to a higher level of clarity.

 

What is the best spa shock treatment?

We recommend a chlorine-free spa shock treatment - such as our own Spa Store Spa Shock

Is Spa Shock the same as Chlorine?

Sodium dichlor shock is a form of chlorine and can act as both sanitiser and shock treatment. If you're using a chlorine-free shock product like MPS (potassium peroxy-monosulphate), then this will not have any chlorine in it.

Chlorine vs Non-Chlorine Spa Shock Treatment 

Spa Shocks are compatible with most sanitising systems. We recommend aChlorine-free (MPS) spa shock which works well with chlorine and chlorine-free sanitisers.

This non-Chlorine shock treatment is also compatible with Nature2 spa sticks and Simple Silver.

Can I add shock and chlorine at the same time? 

No, you should not add shock and chlorine at the same time. The best thing to do is add spa shock treatment first and allow that to work, then test and add chlorine if needed.

What shock should I use with bromine? 

We don't generally recommend bromine as a sanitiser product, however, if you are using bromine in your spa, you can use chlorine shock.

When should I use Spa Shock? 

It is a good practice to shock once when you refill your spa. After that, regular maintenance shocking once per week is recommended.

Other times to use a shock treatment would include: prior to, or just after a party or other period of heavy bather load, when the spa has been neglected, or when restarting a spa that has not been used for some time.

How do I use Spa Shock Treatment? 

1. It is best to apply shock to your spa in the morning or evening and when there are no bathers in the water.
2. Remove your spa cover. This will allow the by-products of the reaction to be released into the air
3. Wear appropriate safety equipment including gloves and safety glasses
4. Balance your spa's pH and ensure it is between the recommended level of 7.2 and 7.6
5. Start your spa pumps to allow water to circulate. (Leave your jets and air blowers off to reduce turbulence)
6. Calculate the dosage based on the volume of your spa and the dosing instructions
7. Carefully add the appropriate dosage to your spa. Don't apply on a windy day or with children present.
8. Allow 15-45 minutes with the pumps running for the treatment to work before entering the water. (Check the directions on your shock).
9. Check and Maintain pH in the range of 7.2 - 7.8, Total Alkalinity in the range of 150-200mg/L & Calcium Hardness in the range of 150-300mg/L

How long does Spa Shock take to work? 

Most spa shock will work within about 15 minutes. No matter your method of shocking, make sure to remove your spa cover for at least 45 minutes after adding the shock to allow the shock treatment to work well. Every product is different so ensure you follow the instructions on the shock treatment product packaging.

How much Spa Shock should I use? 

For the Initial Treatment use 30g per 1,000 Litres of Spa water. For Maintenance Treatment: 15g per 1,000 Litres of Spa water every week. Follow the directions on your specific shock treatment labels.

Can I use Spa Shock with Purezone filters?

No. If you have a Vortex or O2 spa and you are using Purezone Micron filters you should not use an MPS spa shock. The MPS shock can react with the Purezone filter media and cause the Purezone micron filters to prematurely clog.

Instead of an MPS shock, you will want to use a higher dose of sanitiser as a shock. Please follow the dosing instructions on the label of your sanitiser.

Got more questions? 

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1. About this Website

(1) This website and any sub-domains are owned and published by Spa Store Pty Ltd. ("Publisher").

46 Topham Road
Smeaton Grange
NSW 2567
Australia

ABN: 32 163 049 232
Phone: 1300556558 

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2. Dispatch and Shipping Times

If your item is in stock it will usually be picked and dispatched within 3 business days.

Some Australian couriers are experiencing delays and congestion and staff shortages. Refer to our delivery update for more details.

Please note that Spa Store does not take responsibility for delays in the delivery of your order due to factors that are outside of our control such as courier delays, flooding, Covid-19 lockdowns, strike action, or acts of God.

3. Returns & Cancellation Policy

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we´ll assist you with a prompt refund provided the item is in new condition with un-opened packaging. 

Returns will be accepted up to 30 days from purchase date. Shipping will not be refunded. A 15% restocking fee will apply for returns.

You must open your shipment immediately after receiving it to inspect that all parts ordered are correct. Please inspect for any signs of damage. If you received damaged goods from us you must contact us within 7 days of shipping.

You cannot cancel your order once it has been placed, you will need to return your item to us following the instructions below.

Returns fall into three categories: Products may be returned because they are:

1. Parts incorrectly ordered, no longer required.
2. Parts have become faulty or damaged in transit to you.
3. The incorrect part was shipped to you.

View our detailed returns policy

All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange.

We undertake to then exchange or reimburse you the price of all the products. You may be charged a restocking fee depending on the reason for the return unless a subsequent order to the same or greater value is placed, or alternatively, a credit to that value can be placed on your account for future use within a maximum time period of 12 months. You will be responsible for the cost of the return shipment unless the return is due to return reasons 2 or 3. Specific return notes and exclusions: To be eligible for return, all parts must be unused and in new condition.

Chemicals:

To be eligible for return, all chemical containers must be unopened.

Filters:

To be eligible for return, all filters must be unused and still completely wrapped.

Electrical and electronic components:

Any electrical or electronic part that shows signs of having been used or fitted in any way are not eligible for return.

Special Order

Any special order items are not eligible for return; this includes but is not limited to spa covers.

Spa Covers

Spa Store will not be responsible for the return of a spa cover unless there is a manufacturer's defect. If a spa cover is mis-ordered or mistakenly measured  by you, Spa Store will not refund or exchange it. This includes but is not limited to stock and generic covers as well as custom-made covers unless the cover has been made to dimensions other than those agreed to at the time of order. When custom covers are made they are made to the dimensions that you provide. By completing and paying for your order you are agreeing that you have checked your measurements and that they are correct. The measurements that you provide are what your cover is built to.

Email images of parts requiring identification

It is your responsibility to determine that the part ordered is correct. If you are unsure about a product you wish to purchase, please contact us BEFORE you order. Do not guess what part is required. Our friendly staff are happy to assist in identifying parts via emailed images, but cannot be held responsible for misidentifying your part where the images or information supplied stop us from identifying the product or when an alternate possible match to an obsolete part is suggested. We will provide emailed links to the part suggested for YOU to confirm identification before ordering. If you don´t want to take the risk of ordering an incorrect part, please employ a local competent spa technician to identify and carry out repairs. Installation of purchased goods It is assumed and required that a qualified tradesperson is employed in the installation of electrical goods. It is illegal and dangerous to carry out any electrical work without the appropriate qualifications. You must ensure that your qualified tradesman accurately identifies the required part to affect repair, as any electrical/electronic component including circuit boards purchased from us CANNOT be returned if it shows signs of installation, for the reason of incorrectly ordered / no longer required.

Easy Exchange: We will gladly exchange an incorrectly ordered item. You have 30 days from reception of the product to exchange it. See below for particular product exclusions. All products being returned must be in new condition and include any retail packaging, manuals, or other included items to qualify for a refund or exchange. You will be responsible for the return and replacement shipping. All items must be returned and shipping paid for before the replacement item is sent.

Express Refund: Once your return is received and inspected by the fulfilment centres (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit.

Please note: Once we initiate the credit for your SpaStore.com.au return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.

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15. General

(1) These Terms of Use may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive. Reference to "website" includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content). SpaStore.com.au

Use Version 4. November, 2022

This Privacy Policy is maintained by Spa Store Pty Ltd, ABN 32 163 049 232 ("We", "our" and "us") .

About Our Privacy Policy   If you are a citizen of the EU, please click here for GDPR information.

By using our website or a system or database maintained by us or otherwise transacting with us, you agree to and acknowledge the contents of this  Privacy Policy. The Privacy Policy relates to the collection and use of personal information that you provide to us or that we collect from or about you (including via access to any system maintained by us or your conduct on any website maintained by us or through third parties) and governs the collection, use, storage, access to and dissemination of that personal information.

We reserve the right, at our discretion, to vary, modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to provision of goods or services by us or the access to and use of any web site maintained by us. We recognise the importance of protecting the privacy of information collected by us, in particular information that is capable of identifying an individual ("personal information"). This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

This Privacy Policy is in addition to any other policies used by Spa Store Pty Ltd including our 'Terms of Use' and any other policies relating to specific products or services.

1. Personal Information

1. The types of personal information that we may collect includes your name, contact information (including postal and residential address, telephone number and email address), relevant financial information.
2. Personal information about you is collected directly from you, such as provide your information by document, telephone or by forwarding us an email, or submit information via an online form or online chat service.
3. In some cases, personal information may be provided by an entity/person authorised by you to do so, such as your employees or a corporate or business entity with which you are involved either as a principal, member or beneficiary, for the purpose of providing services to or on your behalf. Your personal information may also be provided by a trade reference or credit reporting agency, for the purpose of us determining whether or not to grant you credit. We may also collect your personal information from other publicly available means (such as by obtaining governmental or semi-governmental searches) or through websites (such as Google or social media sites) who disclose to their users that the user’s personal information is provided to businesses such as ours..

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1. Collecting information on Registered members

   1. As part of registering with us (either online or in person in store), we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
   2. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information by sending a request to the privacy officer details at the bottom of this page

2. Personal Information of Other People

1. You should only provide us with the personal information of another person if you have that person’s express authority and consent to do so. You should also take reasonable steps to inform them of the existence of and the matters set out in this Privacy Policy. If you provide us with the personal information of another person you promise that you have obtained the authority of that person and notified that person of this Privacy Policy and we have and will rely on that promise.

3. Anonymity

1. You may elect to deal with us anonymously or via the use of a pseudonym. We will do our best to action any request or complaint that you supply to in this manner. However, without providing your identity, we may be limited in the action that we can take in relation to your enquiry. We may also be prevented from providing goods or services to you if you elect to deal with us anonymously or via the use of a pseudonym.

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4. Use and Disclosure of Personal Information

1. Personal information that you provide to us or that is otherwise collected by us is used only for the purpose for which it is collected or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the web site or via other means, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
2. We collect your personal information in order to conduct our business, to provide and market our goods and services to you, including purposes necessary or incidental to the provision of those goods and services to you, or any purposes that you may reasonably expect, for any other purpose authorised by law or required to comply with our legal obligations, or for any other purposes disclosed to or authorised by you.
3. We will hold your personal information for as long as is required to fulfill the purposes for which it was collected or as required by law. We will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.
4. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
5. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

5. Security

1. We strive to ensure the security, integrity and privacy of personal information collected by us, and we review and update our security measures in light of current technologies.
2. We will take all reasonable steps to protect the personal information that we hold from unauthorised access, modification or disclosure
3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us and comply with this Privacy Policy.
4. Unfortunately, no data transmission over the Internet is totally secure. We cannot guarantee the security of any information sent to us via electronic means nor can we guarantee that our data storage measures are absolutely secure. Our liability for data security of your personal information will be limited to the maximum extent permitted by law.  

6. Notifiable Data Breaches

1. We take the security of your personal and sensitive information very seriously. However, sometimes a data breach can occur. Under the Privacy Act 1988 (Cth), an Eligible Data Breach is where there is an unauthorised access or disclosure of, personal information, or loss of personal information that has the potential to cause serious harm to the individual that the data pertains to and we have not been able to prevent the likely risk of serious harm with remedial action. If we have reasonable grounds to believe that an Eligible Data Breach has occurred, we will notify you and the Office of the Australian Information Commissioner.

7. Collecting Information from Website Users

1. IP Addresses
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2. Cookies and Applets
   1. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
   2. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site and for marketing purposes.
3. Links to other websites
   1. We provide links to web sites outside of our control, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of any third party linked to our website. Before disclosing your personal information on any other website, you should examine the terms and conditions of using that web site and its relevant privacy policy, if any.

Managing cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser (see below).

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

8. Access to Information

1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact our Privacy Officer to have the information corrected via email on
2. You may request access to your personal information by contacting the Privacy Officer. Except where some legal restrictions might apply you will be provided access to any personal information we have collected or hold about you. If we refuse to allow you access to your personal information held by us, we will explain why. We will deal with all requests to access to personal information as quickly as possible but may charge you a fee where access is provided.

9. Government Identifiers

1. We will not use Commonwealth government identifiers (Identifiers) as an identifier of individuals. Identifiers will only be used or disclosed in the circumstances permitted by the Privacy Act 1988 (Cth).

10. Transborder Data Flows

1. There may be occasions when personal information is transferred outside of Australia within our network, or such as where we engage a third party to provide goods or services or an element of the goods or services to you. Locations, where information is transferred to, may include but not be limited to USA, New Zealand, China and The Philippines. We currently use contractors based in the Philippines who have access to your information in order to assist us in performing services for you. The ways in which these contractors assist us (and so may have access to your information) include accessing your order information and contact details in order to provide customer service. This may change without notice in the future. Generally, this will occur in the provision of goods or services to you and the transfer of this information outside of Australia will have been disclosed to, and authorised by, you as part of our trading terms. When transferring personal information outside Australia within our network, we will comply with the requirements of the Act that relate to transborder data flows. Where the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitment to safeguard your privacy will not change and remains subject to existing obligations and this Policy. By providing your information or using the services provided on this website you are agreeing that these conditions are acceptable.

11. Complaints

1. Should you have any complaints about the collection, use, storage or disclosure of your personal information please direct such complaint by email to our Privacy Officer on: . We will treat any complaint about a breach of privacy legislation or any relevant registered code seriously, and will investigate any breach of which we become aware – including how it occurred and how best to prevent such a breach from occurring again.

12. Problems or questions

1. If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website; http://www.privacy.gov.au/. If you have any questions about our privacy policy please contacts us:

Privacy Officer
Spa Store Pty Ltd
PO BOX 2040
Gateshead, NSW 2290
Australia
ABN: 32 163 049 232
E:

Policy Version 2.0 April 2021

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