As defined by Donald Basala, JD, MBA, the CEO and Chief Legal Counsel of the American Association of Medical Assistants (AAMA), “Medical assistants are allied health professionals who work predominately under licensed provider authority in outpatient settings—including outpatient departments of primarily inpatient institutions. Medical assistants may be delegated certain clinical, patient-communication, and administrative tasks by licensed providers. The category of licensed providers most often includes physicians, nurse practitioners, and physician assistants.”1 Show
Within nearly all medical practices, the role of the medical assistant (MA) is essential for effective operations and patient care. When utilized properly within their legal scope of practice, a knowledgeable and skilled MA can improve workflow and productivity, increase patient satisfaction, and reduce provider and staff burnout. In addition to managing front-office functions, MAs can perform limited clinical duties. Relying on an MA to perform tasks outside the state’s defined legal scope of practice can, however, place both the provider and the patient at risk. It can also compromise patient safety and result in adverse patient outcomes and claims. Scope of PracticeBecause an MA’s scope of practice varies by state, regulations may include very specific lists of approved and unapproved activities. Conversely, some states do not address MA scope of practice at all, and the MA generally works under the license of the supervising provider. Consider these strategies to help your MAs stay within their designated boundaries:
Telephone TriageOnly physicians or qualified licensed staff, such as registered nurses, nurse practitioners, or physician assistants, should provide telephone advice. Office staff must use written protocols and standing orders that include instructions on standard questions to ask the caller, recommended responses for minor problems, and which calls to refer immediately to a licensed provider. For more information, see our article, “Telephone Triage and Medical Advice Protocols.” Assigned TasksMAs cannot—under any circumstances—make independent medical assessments, triage, prescribe, renew prescriptions, or give any type of medical advice. Consider the following recommendations:
Training and OversightThe following strategies can help ensure adequate training and oversight for the MAs in your practice:
Improvement StrategiesEnhance safety with these risk mitigation strategies:
Continuing Education and Additional AssistanceWe offer complimentary on-demand courses that can help you reduce risk and improve safety. Some courses can also help office staff enhance patient relations, manage challenging patients, and improve teamwork communication. For a complete catalog, visit our Education and CME page. For additional guidance, contact the Department of Patient Safety and Risk Management at (800) 421-2368 or by email. What role a medical assistant can play in a physician's office lab?The medical assistant working in the physician's office laboratory collects samples, performs tests, follows strict procedures, manages quality control, maintains laboratory equipment, keeps accurate records, prepares specimens for transport to reference or off-site laboratories, and reports results to the physician.
Which of the following is a responsibility of a medical assistant in the pol?As a medical assistant, you may be responsible for processing tests done in the POL, including preparing the patient for the test, collecting the sample, completing the test, reporting the results to the physician, and communicating information about the test from the physician to the patient.
What is a pol quizlet?the physicians office laboratory (POL) falls under many regulatory bodies. the complexity of the laboratory tests performed determines the classification of the POL and the body under which it will be regulated.
What type of responsibilities will a medical assistant perform quizlet?Take medical histories, take vital signs, assist doctor with medical procedures, examining treatment procedures for patients, examining treatment procedures, and preparing patients for and assiting examination.
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