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The rights to have visitors Which term means harming a person physically, mentally, or emotionally by failing to provide needed care? Which term means the improper or illegal use of a person’s money, possessions, property, or other assets? What is an example of sexual abuse? Rubbing up against a resident inappropriately What is an example of physical abuse? Threatening to harm a resident if he tells another caregiver about a problem is an example of which type of abuse? What is required of a nursing assistant if he suspects that a resident is being abused? The NA should report it to the charge nurse immediately. What is one behavior promotes Residents’ Rights? Encouraging a resident to participate in care planning Which organization typically investigates charges of abuse against nursing assistants? The relevant state agency What are typical duties of an ombudsman? An ombudsman advocates for residents and helps settle disputes. For nursing assistants, confidentiality means... Keeping resident information private With whom may an NA share a resident’s medical information? With other members of the care team One reason that the Health Insurance Portability and Accountability Act (HIPAA) was created is to... Help keep health information private and secure What is the best way for a nursing assistant to keep residents’ health information confidential? Store, file, or shred documents according to facility policy What is the purpose of the Patient Self- Determination Act (PSDA)? To give adults information about their rights related to advance directives What is an example of an advance directive? Durable Power of Attorney for Health Care What is the type of advance directives instructs medical personnel not to per- form cardiopulmonary resuscitation (CPR) in the event of cardiac or respiratory arrest? What is the correct order of the three-step communication process? - Sender sends message. What is an example of non- verbal communication? Types of verbal communication include What is an example of a barrier to communication? NA uses medical terminology with the resident. What is one way for NAs to avoid barriers to communication? The NA should ask open-ended questions that require more than yes or no responses. An example of active listening is NA focusing on the resident and providing feedback What is a statement of fact rather than opinion? Mrs. Silva needed help to get to the bathroom today. What is an example of objective information? “There are raised, red marks the size of pinpricks on Mrs. Johnson’s torso.” Why is it important for an NA to consider a resident’s cultural background when communicating with him? Because cultural background helps deter- mine how people communicate and can help the NA communicate better with the resident. What is a proper way for an NA to respond if a resident does not hear her or does not under- stand her? The NA should speak slowly and clearly. What is a true statement regarding touch? Nursing assistants can softly pat residents’ shoulders to communicate caring. Positive responses to cultural diversity include Valuing and respecting each person as an individual Which sense is not used in making observations? With whom should nursing assistants use medical terms and abbreviations? What should an NA report about a resident to the nurse immediately? The part of the word that is added to the end of a root to form a new word is called a(n) When should documentation be recorded? Immediately after care is given Careful charting is important because It is the only way to guarantee clear and complete communication among the care team. What is the correct con- version of 0530 to regular time? What is the correct con- version of 2:35 p.m. to military time? What could be considered an incident and requires a report to be completed? A resident accuses an NA of abusing her. What is an example of proper telephone communication at work? “Good morning, Linda Manor Care Facility, Susan Jones speaking.” A nursing assistant may ignore a resident’s call light when Why must an NA be concerned about privacy if documentation is done on a computer? Because the information is confidential and somebody who is not part of the care team might see the screen If a resident has a hearing impairment, the NA should Face the resident with the light on the NA’s face One way that an NA can help a resident who is visually impaired is to Use the face of an imaginary clock to explain the position of objects What can a nursing assistant do to help with communication with a resident who has had a stroke? The NA should use smiles or gestures to convey information. What is the best way a nursing assistant can respond to a combative resident? The NA should remain calm and lower the tone of her voice. Why is it important for a nursing assistant not to overreact when a resident behaves inappropriately? It may actually reinforce the behavior. Which of the following are ways for NAs to avoid barriers to communication?Which of the following are ways for NAs to avoid barriers to communication? The NA should use slang so that the resident understands more easily. The NA should respond with “Why?” when resident makes a statement.
What is the best way a nursing assistant can respond to a combative resident?Stay calm, talk in soothing tones, and step out of the way.
What can a na do to help with communication with a resident who has had a stroke?What can a nursing assistant do to help with communication with a resident who has had a stroke? The NA should ask questions that require longer answers to help keep the resident mentally active.
What is a proper way for a Na to respond if a resident does not hear her or does not understand her?Johnson's torso." What is a proper way for a NA to respond if a resident does not hear her or does not understand her? The NA should speak slowly and clearly.
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Which organization investigates charges of abuse against NAs
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