What does There was an error processing your request mean?

Message "There has been an error processing your request. Exception printing is disabled by default for security reasons." is a very common problem, which usually appear after update (Magento 2 or extension) or changes in templates code.

For security reasons, Magento 2 hides a full error message and shows the message above with "Error log record number" reference.

Solution

Before dealing with error, you need to see full error text.

If you have an error log record number, you just need to open a report file with name, corresponding to this number. All reports are located in the folder var/report.

For example, if you have "Error log record number: 756135892816", then proper report will be [Magento Root Directory]/var/report/756135892816.

In some cases, Magento doesn’t return error log number. In this case you need to temporary switch Magento to Developer mode in file app/bootstrap.php, and add the following lines:

/**
 * Environment initialization
 */
error_reporting(E_ALL);
ini_set('display_errors', 1);
$_SERVER['MAGE_MODE'] = 'developer';

This will make a detailed error message displayed with a full backtrace and you will be able to resolve the problem.

Additionally, you can use Health Monitoring Suite to track all errors on an early stage. The extension will automatically notify you if the errors rate is growing after recent updates or changes.

I'm building some scripts for automation. Individual API calls are working fine, but when I try to string them together, I'm getting the error:

{"code": 500, "message": "There was an error processing your request. It has been logged (ID 58fb6b3947b734b2)."}

Is there anywhere I can track down this error to find out what went wrong?

It is clearly at my end, as all I am doing is sending the results of one API call into the other. If I do the two steps manually then it is fine. So there's something in my script that is breaking it.

The Internet is an everyday part of our lives, and most of us use it on a daily basis. And, one of the common problems we encounter with it is the An error occurred while processing your request issue.

This is no ordinary error and can be encountered on several apps and even different platforms. The worst part, the error message doesn’t divulge what’s actually causing it, which makes it all the more difficult to resolve things.

In case you have been trying to find a solution, read the following sections to learn all about the An error occurred while processing your request issue, and the fixes that actually worked for users.

Why am I getting An error occurred while processing your request?

When you encounter this error, it’s most likely that the application or website’s network is down. And, there’s nothing you can do about it! You will have to simply wait for a while until it gets fixed by the backend team.

Also, corrupt browser cache or cookies too can lead to this error, along with a few extensions that modify the way your computer interacts with the website or platform throwing this error.

Besides, the error message might be slightly changed on different platforms. Some users also saw the message An error occurred while processing your request. Please try after some time. If the problem persists, please contact the helpdesk.

But no matter where you encounter it, we have listed the most effective solutions for the error on all known platforms in the following section.

How do you fix An error has occurred while processing your request?

An error occurred while processing your request on Chrome

1. Try another browser

If your current web browser continues to give you a hard time with error messages, then we recommend you try another one until you remediate the problem.

One tool that scores high marks in the stability department is Opera, and this is thanks to the ultra-modern Chromium engine that it uses, which it shares with Google Chrome and Edge.

It is lightweight and has the ability to be greatly altered, both visually and functionally, via extensions. If that isn’t enough, then maybe the built-in VPN and ad-blocker will convince you to give this browser a shot.

Opera

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2. Delete your browser cache to fix

1. Launch Chrome, and press Ctrl + Shift + Delete to open the Clear browsing data window.
2. Select All time from the Time range dropdown menu.
   
3. Now, tick all the checkboxes here, and click on Clear data.
   

Users reported this error while trying to access certain websites, and according to them, the solution was to remove browsing cookies.

After clearing the cache, restart your browser and check if the error is resolved.

If the problem still persists, there might be an issue with the website itself, and the only thing that you can do is to contact the website administrator.

3. Delete the SSL certificate

This error can appear if your SSL certificate is expired, and one way to fix it is to delete the certificate and recreate it again.

Users reported that after deleting and recreating the security certificate the issue was completely resolved, so be sure to try that.

According to users, certain certificates will last only a year, so you’ll have to manually remove them and recreate them.

4. Try visiting a non-encrypted version of the website

Many websites use HTTPS protocol in order to encrypt their traffic and to protect the privacy of their users.

Unfortunately, some websites might have problems with HTTPS protocol, so you might want to use unencrypted HTTP protocol instead.

To do that, look at your website’s address, and if it has https at the beginning, simply change it to http and press Enter.

5. Disable the HTTPS Everywhere extension

As we already mentioned, the HTTPS protocol encrypts your data and protects your privacy, but not all websites support HTTPS.

To avoid this limitation, many users rely on third-party browser extensions such as HTTPS Everywhere.

This extension forces websites to use HTTPS protocol instead of HTTP, but that can lead to some problems.

Some websites don’t support HTTPS protocol, and by forcefully using this protocol you can cause An error occurred while processing your request error to appear.

One of the simplest ways to fix this problem is to disable the HTTPS Everywhere extension for the website that is giving you this problem.

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Alternatively, you can remove the extension from the browser altogether, and this would fix the An error occurred while processing your request issue.

Error occurred while processing your request. Please try again later on OpenSea

The first thing you should do here is to wait for a while, and let the backend team fix issues, if any, with the platform. In case that doesn’t work, you may try clearing the browsing data.

Also, make sure that the NFT you are adding is a part of a collection, though OpenSea should do that automatically.

If you are receiving the error when accessing or using your wallet, try removing and reconnecting it to the OpenSea account, and the An error occurred while processing your request issue would be resolved.

An error occurred while processing your request on TikTok

When encountering the An error occurred while processing your request message, your primary approach should be to check if TikTok’s services are down, though that’s rare. To do that, use DownDetector, or other similar platforms available.

Also, simply logging out of your account and then signing back in is known to fix several problems. Besides, you can restart the device or reinstall the app itself, if nothing else works.

An error occurred while processing your request on Steam

Although this error appears on certain websites, many Steam games use a web launcher in order to start, so it’s not uncommon to see this error while trying to start certain games on Steam.

Therefore, if you’re getting An error occurred while processing your request error while trying to start a game using the web launcher, you might want to try running the game directly from your Steam folder.

Users reported that they were able to circumvent this problem simply by using the game’s .exe file to start it directly.

An error occurred while processing your request on Xbox

The error is encountered when accessing the official Xbox website and is largely limited to users in Europe. Though there have been instances of other users too coming across it.

To fix the error, the best solution would be to use an effective VPN software to reroute your connection. If that doesn’t work, you may switch to the Xbox app while the error gets resolved by the backend team.

An error occurred while processing your request. Reference #30

This is encountered while using the web version of a game and trying to log in via the Xbox account. When the game redirects you to official Xbox website, the error appears after you enter the login credentials.

A simple fix would be to clear the browsing data or use another device. Also, it could be a browser-related issue, and switching to another effective browser, like Opera GX which is developed for gaming and offers various customizations to boost the experience, would do the trick.

An error occurred while processing your request on Facebook

1. Log out and log back into your account

One of the simplest solutions that you can try if you’re getting An error occurred while processing your request error on Facebook is to log out and log back in after a few seconds.

This is a simple solution, and it might not work for everyone, but you can still try it out.

2. Clear your phone’s browsing data

Few users reported that they are unable to link their Facebook account with other third-party services due to this error, and one way to fix this problem is to go to your Facebook Mobile app and look for Clear your phone’s browsing data option.

After clearing the browsing data, this error should be fixed, and linking to third-party applications should work without any problems.

An error occurred while processing your request reference 97

Wait for the website administrator to fix this problem

Users reported An error occurred while processing your request reference 97 error while using Steam’s website. And, according to them, it seems that this issue is related to Steam and not to their computer.

If you encounter this error on Steam, wait a couple of hours for the website administrator to fix it.

An error occurred while processing your request error can be problematic and prevent you from accessing your favorite websites. We hope that you managed to fix this problem by using one of our solutions.

Also, if you are using a free VPN, the IP address might be marked as having suspicious activity. In this case, change it with a recommended VPN service.

Also, read our in-depth review of Opera GX which explores every intricate detail of the browser.

If you have any other queries or know of a method that’s not listed here, drop a comment below.

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